Day Night

use 'operator managed routes' instead of 'scheduled routes'

theres a script in feature codes called set-daynight to set your various modes

Hi Erik,

Apologies, I didn't explain myself very well, was onsite.

They want to use schedules so I need to use scheduled based routing

I have setup a new variable FORCE_CLOSED

I've created a new script to set this variable.


exten => s,1,Answer
exten => s,n(begin),Playback(tl/welcome-mode-menu)
exten => s,n,Playback(tl/after-tone-choose)
exten => s,n,Playback(tl/to-set)
exten => s,n,Playback(tl/night-mode)
exten => s,n,Playback(press-1)
exten => s,n,Playback(tl/to-set)
exten => s,n,Playback(tl/day-mode)
exten => s,n,Playback(press-2)
exten => s,n,Read(MODE,beep,1,,,7)
exten => s,n,GotoIf($["${MODE}" != ""]?${MODE},1)
exten => s,n,Goto(s,begin)

exten => 1,1,Set(DB(TL/TENANT/${tenant}/FORCE_CLOSED)=1)
exten => 1,n,Playback(system)
exten => 1,n,Playback(has-been-set-to)
exten => 1,n,Playback(tl/night-mode)
exten => 1,n,Wait(1)
exten => 1,n,Playback(goodbye)
exten => 1,n,Hangup

exten => 2,1,Set(DB(TL/TENANT/${tenant}/FORCE_CLOSED)=)
exten => 2,n,Playback(system)
exten => 2,n,Playback(has-been-set-to)
exten => 2,n,Playback(tl/day-mode)
exten => 2,n,Wait(1)
exten => 2,n,Playback(goodbye)
exten => 2,n,Hangup

exten => _X,1,Playback(invalid)
exten => _X,n,Goto(s,begin)

The variable is set:

asterisk -rx "database show"

/TL/TENANT//FORCE_CLOSED : 1

In my inbound route I am going to an IVR Except when this variable is set FORCE_CLOSED but it seems to ignore the variable..

Should I be setting it to something other than 1 ?

Thanks
Brian.

it simply skips that step if the variable equals anything even 0, you have to unset it to use the line.

Hi Erik,

I have setup the route to only do the first step unless the variable is set.

It's set to 1

asterisk -rx "database show" |grep FORCE
/TL/TENANT//FORCE_CLOSED : 1

It still does the first step ignoring the check for the variable.

This is my inbound.include


exten => 12345678,1,Set(DIALED_PUBLIC_NUMBER=${EXTEN})
exten => 12345678,2,Set(DIALED_NUMBER=${EXTEN})
exten => 12345678,3,GotoIf($["${FORCE_CLOSED}" != ""]?7)
exten => 12345678,4,GotoIfTime(9:00-13:00,mon-fri,*,*?from-outside-12345678-OfficeOpen,${EXTEN},1)
exten => 12345678,5,GotoIfTime(14:00-17:30,mon-thu,*,*?from-outside-12345678-OfficeOpen,${EXTEN},1)
exten => 12345678,6,GotoIfTime(14:00-17:00,fri,*,*?from-outside-12345678-OfficeOpen,${EXTEN},1)
exten => 12345678,7,NoOp(${EXTEN})
exten => 12345678,8,GotoIfTime(*,*,*,*?from-outside-12345678-tl-allhours,${EXTEN},1)


What am I missing?

Thanks
Brian

Hi Erik,

Apologies to bump, am I missing something glaringly obvious or is this a bug in either Asterisk or TL?

I am hoping to implement this for another couple of customers and I have a sale going through for another TL ST and this is a dealbreaker so I need to know if it will work or not.

Thanks.

Regards
Brian

your not setting the variables correctly..

the value of FORCE_CLOSE needs to ether be

FORCE_CLOSE=

or

FORCE_CLOSE=1

if FORCE_CLOSE is anything but an empty variable.. it skips that step in the dialplan.

HI Erik,

The variable is set:

asterisk -rx "database show"
/TL/TENANT//FORCE_CLOSED : 1

In my inbound route I am going to an IVR Except when this variable is set FORCE_CLOSED but it seems to ignore the variable.

What could I be missing?.

Thanks
Brian

its not a database key.. its a global variable. Your script needs to set a global variable (which btw, does not remain during a reload)

go into Global Variables and add a variable called FORCE_CLOSED and set it to 1

Thanks Erik,

So now I'm setting global variable FORCE_CLOSED to 1 and checking it in the inbound route.

It still ignores it...

When I set it in my script I see this in the console:

== Setting global variable 'FORCE_CLOSED' to '1'

All good.

I try the inbound route and it still goes to the script even though I have 'except when this variable is set' FORCE_CLOSED.

I've even set it to 1 in the pbx settings and it still ignores it.

What else can I check?

Thanks
Brian

paste the dialplan from inbound.include, inbound_actions.include

also show the applicable CLI output when you call and it checks the gotoIF statement.

Hi Erik,

See attached.

Doesn't seem to check it at all.

I'm using STE 6.1.1.11 and Asterisk 1.6.2.14

inbound.include

exten => 12345678,1,Set(DIALED_PUBLIC_NUMBER=${EXTEN})
exten => 12345678,2,Set(DIALED_NUMBER=${EXTEN})
exten => 12345678,3,GotoIf($["${FORCE_CLOSED}" != ""]?7)
exten => 12345678,4,GotoIfTime(9:00-13:00,mon-fri,*,*?from-outside-12345678-OfficeOpen,${EXTEN},1)
exten => 12345678,5,GotoIfTime(14:00-17:30,mon-thu,*,*?from-outside-12345678-OfficeOpen,${EXTEN},1)
exten => 12345678,6,GotoIfTime(14:00-17:00,fri,*,*?from-outside-12345678-OfficeOpen,${EXTEN},1)
exten => 12345678,7,NoOp(${EXTEN})
exten => 12345678,8,GotoIf($["${FORCE_CLOSED}" != ""]?10)
exten => 12345678,9,GotoIfTime(*,*,*,*?from-outside-12345678-tl-allhours,${EXTEN},1)
exten => 12345678,10,NoOp(${EXTEN})
exten => 12345678,11,GotoIfTime(*,*,*,*?from-outside-12345678-tl-allhours,${EXTEN},1)

inbound_actions.include

[from-outside-12345678-OfficeOpen]
exten => 12345678,1,Set(MOH=${DB(TL/MOH/default${TL_DASH}${tenant})})
exten => 12345678,n,GotoIf($["${MOH}" = ""]?nomoh)
exten => 12345678,n,Set(CHANNEL(musicclass)=${MOH})
exten => 12345678,n(nomoh),Macro(tl-menu,CityIVR,)
[from-outside-12345678-tl-allhours]
exten => 12345678,1,Set(MOH=${DB(TL/MOH/default${TL_DASH}${tenant})})
exten => 12345678,n,GotoIf($["${MOH}" = ""]?nomoh)
exten => 12345678,n,Set(CHANNEL(musicclass)=${MOH})
exten => 12345678,n(nomoh),Macro(tl-menu,CityAfterhours,)
[from-outside-12345678-tl-allhours]
exten => 12345678,1,Set(MOH=${DB(TL/MOH/default${TL_DASH}${tenant})})
exten => 12345678,n,GotoIf($["${MOH}" = ""]?nomoh)
exten => 12345678,n,Set(CHANNEL(musicclass)=${MOH})
exten => 12345678,n(nomoh),Macro(tl-goto-userextension,200,)

Setting Variable from Dial Plan

-- User entered '1'
-- Executing [s@macro-tl-set-force-closed:11] GotoIf("SIP/200-00000807", "1?1,1") in new stack
-- Goto (macro-tl-set-force-closed,1,1)
-- Executing [1@macro-tl-set-force-closed:1] Set("SIP/200-00000807", "GLOBAL(FORCE_CLOSED)=1") in new stack
== Setting global variable 'FORCE_CLOSED' to '1'

CLI when calling in:

== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
== Using SIP VRTP TOS bits 136
== Using SIP VRTP CoS mark 4
== Using UDPTL TOS bits 184
== Using UDPTL CoS mark 5
-- Executing [12345678@from-outside:1] Wait("SIP/SIP_PROVIDER-00000809", "1") in new stack
-- Executing [12345678@from-outside:2] Set("SIP/SIP_PROVIDER-00000809", "__INCOMINGCLI=987654321") in new stack
-- Executing [12345678@from-outside:3] Goto("SIP/SIP_PROVIDER-00000809", "from-outside-redir,12345678,1") in new stack
-- Goto (from-outside-redir,12345678,1)
-- Executing [12345678@from-outside-redir:1] Set("SIP/SIP_PROVIDER-00000809", "DIALED_PUBLIC_NUMBER=12345678") in new stack
-- Executing [12345678@from-outside-redir:2] Set("SIP/SIP_PROVIDER-00000809", "DIALED_NUMBER=12345678") in new stack
-- Executing [12345678@from-outside-redir:3] GotoIf("SIP/SIP_PROVIDER-00000809", "1?7") in new stack
-- Goto (from-outside-redir,12345678,7)
-- Executing [12345678@from-outside-redir:7] NoOp("SIP/SIP_PROVIDER-00000809", "12345678") in new stack
-- Executing [12345678@from-outside-redir:8] GotoIf("SIP/SIP_PROVIDER-00000809", "1?10") in new stack
-- Goto (from-outside-redir,12345678,10)
-- Executing [12345678@from-outside-redir:10] NoOp("SIP/SIP_PROVIDER-00000809", "12345678") in new stack
-- Executing [12345678@from-outside-redir:11] GotoIfTime("SIP/SIP_PROVIDER-00000809", "*,*,*,*?from-outside-12345678-tl-allhours,12345678,1") in new stack
-- Goto (from-outside-12345678-tl-allhours,12345678,1)
-- Executing [12345678@from-outside-12345678-tl-allhours:1] Set("SIP/SIP_PROVIDER-00000809", "MOH=default") in new stack
-- Executing [12345678@from-outside-12345678-tl-allhours:2] GotoIf("SIP/SIP_PROVIDER-00000809", "0?nomoh") in new stack
-- Executing [12345678@from-outside-12345678-tl-allhours:3] Set("SIP/SIP_PROVIDER-00000809", "CHANNEL(musicclass)=default") in new stack
-- Executing [12345678@from-outside-12345678-tl-allhours:4] Macro("SIP/SIP_PROVIDER-00000809", "tl-menu,CityAfterhours,") in new stack
-- Executing [s@macro-tl-menu:1] Set("SIP/SIP_PROVIDER-00000809", "CALLERID(name)=987654321") in new stack
-- Executing [s@macro-tl-menu:2] Goto("SIP/SIP_PROVIDER-00000809", "CityAfterhours,s,1") in new stack
-- Goto (CityAfterhours,s,1)
== Channel 'SIP/SIP_PROVIDER-00000809' jumping out of macro 'tl-menu'
-- Executing [s@CityAfterhours:1] GotoIf("SIP/SIP_PROVIDER-00000809", "0?start") in new stack
-- Executing [s@CityAfterhours:2] Set("SIP/SIP_PROVIDER-00000809", "TL_LEVEL=1") in new stack
-- Executing [s@CityAfterhours:3] Answer("SIP/SIP_PROVIDER-00000809", "") in new stack
-- Executing [s@CityAfterhours:4] NoOp("SIP/SIP_PROVIDER-00000809", "") in new stack
-- Executing [s@CityAfterhours:5] Set("SIP/SIP_PROVIDER-00000809", "TIMEOUT(digit)=2") in new stack
-- Digit timeout set to 2.000
-- Executing [s@CityAfterhours:6] Set("SIP/SIP_PROVIDER-00000809", "TIMEOUT(response)=4") in new stack
-- Response timeout set to 4.000
-- Executing [s@CityAfterhours:7] BackGround("SIP/SIP_PROVIDER-00000809", "ogm/City_AFTERHOURS") in new stack
-- Playing 'ogm/City_AFTERHOURS.slin' (language 'en')

Thanks for your help.

Brian

its working... look here..

exten => 12345678,3,GotoIf($["${FORCE_CLOSED}" != ""]?7)

the execution of it:
Executing [12345678@from-outside-redir:3] GotoIf("SIP/SIP_PROVIDER-00000809", "1?7") in new stack

see how its showing 1?7 .. the 1 means match true, and the 7 is the line its jumping to..

continuing..
exten => 12345678,7,NoOp(${EXTEN})
exten => 12345678,8,GotoIf($["${FORCE_CLOSED}" != ""]?10)

the execution of it...
-- Goto (from-outside-redir,12345678,7)
-- Executing [12345678@from-outside-redir:7] NoOp("SIP/SIP_PROVIDER-00000809", "12345678") in new stack
-- Executing [12345678@from-outside-redir:8] GotoIf("SIP/SIP_PROVIDER-00000809", "1?10") in new stack

again it matches true and jumps to line 10

continuing..
exten => 12345678,10,NoOp(${EXTEN})
exten => 12345678,11,GotoIfTime(*,*,*,*?from-outside-12345678-tl-allhours,${EXTEN},1)

the execution of that:
-- Goto (from-outside-redir,12345678,10)
-- Executing [12345678@from-outside-redir:10] NoOp("SIP/SIP_PROVIDER-00000809", "12345678") in new stack
-- Executing [12345678@from-outside-redir:11] GotoIfTime("SIP/SIP_PROVIDER-00000809", "*,*,*,*?from-outside-12345678-tl-allhours,12345678,1") in new stack
-- Goto (from-outside-12345678-tl-allhours,12345678,1)

as you can see it jumped to your catch-all all-hours script that sends it to the all-hours script you programed..

-- Goto (from-outside-12345678-tl-allhours,12345678,1)
-- Executing [12345678@from-outside-12345678-tl-allhours:1] Set("SIP/SIP_PROVIDER-00000809", "MOH=default") in new stack
-- Executing [12345678@from-outside-12345678-tl-allhours:2] GotoIf("SIP/SIP_PROVIDER-00000809", "0?nomoh") in new stack
-- Executing [12345678@from-outside-12345678-tl-allhours:3] Set("SIP/SIP_PROVIDER-00000809", "CHANNEL(musicclass)=default") in new stack
-- Executing [12345678@from-outside-12345678-tl-allhours:4] Macro("SIP/SIP_PROVIDER-00000809", "tl-menu,CityAfterhours,") in new stack

you sure you havent forgotten to reload? your pasted action script says goto extension 200 but the executed code is showing tl-menu for CityAfterhours which would only happen if that's what it loaded into memory..

however your schedule avoidance for setting a channel variable is definitely working.

HI Erik,

It's working perfectly, thanks for all your help.

Would their be any downsides to checking for a DB key instead of a global variable?

If not I'll submit a feature request. I think it would make more sense particularly in an MTE enviroment where reloads would render this feature almost unusable.

Thanks again.

Brian

the reason the 'operator managed routes' exists was a result of my observation from this. The concern over backward compatibility with existing installations precluded changing the mechanics of the schedule based routes. the only combo I could imagine would be an operator managed route with its day/night/temp settings that runs a custom script that issues a Goto statement to another inbound DID running a schedule based route.