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jakeness
jakeness's picture
Joined: 2017/02/15
Points: 40

Vote to bring back visual voicemail - IMHO dialing voicemail feels like a downgrade.

chrisc@accentse...
chrisc@accentservices.com's picture
Joined: 2018/05/07
Points: 10

Completely agree. The downgrade to no visual voicemail was a poor step backward and extremely disappointing to us. We are now trying to find some type of workaround to this before we upgrade any production customer systems. I can not believe the product is now not able to support a feature which has been in mainstream VoIP telecom since 2005.

Chris Cameron

thirdlane
thirdlane's picture
Joined: 2007/02/07
Points: 530

It is a temporary "downgrade", sorry for the inconvenience. An equivalent feature will be back soon. In the meantime, all users have access to voicemail in the user portal.

Alex Epshteyn
Third Lane Technologies
Multi Tenant Asterisk PBX

chrisc@accentse...
chrisc@accentservices.com's picture
Joined: 2018/05/07
Points: 10

It's never a wise practice to remove core elements of an application which users rely on. What is the timeline for the feature returning?

Chris Cameron

thirdlane
thirdlane's picture
Joined: 2007/02/07
Points: 530

We will be bringing this feature back next week.

Alex Epshteyn
Third Lane Technologies
Multi Tenant Asterisk PBX

chrisc@accentse...
chrisc@accentservices.com's picture
Joined: 2018/05/07
Points: 10

Good to hear Alex, thank for the quick response. It's used by many users and they will appreciate the feature remaining.

Chris Cameron

chrisc@accentse...
chrisc@accentservices.com's picture
Joined: 2018/05/07
Points: 10

Kudos for restoring visual voicemail in the recent update.

Chris Cameron