I've had a few instances reported where after a SIP -> SIP Call between users on Thirdlane via physical handsets, Connect still shows those people as on a call.
Screenshot shows call as having been up for 27 minutes,
In reality, call lasted 46 seconds and both calls followed the standard BYE -> OK procedure (meaning the call was terminated cleanly).
Is this a known bug? Is there anything we can do to prevent this from happening?