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NickJ
NickJ's picture
Joined: 2017/05/04
Points: 20

Hi Thirdlane team,
We have a customer who wants to have all their staff as owners of a conference room,
It seems I can't have more than 20 owners of a conference room, if I add any all the users the 21st user onward is left out.

Can you please let me know how I can add everyone?

NickJ
NickJ's picture
Joined: 2017/05/04
Points: 20

I've just tested this on Thirdlane version 6 where we migrated the customer over from,
On version 6 this is unlimited.

mattdarnell
mattdarnell's picture
Joined: 2007/10/25
Points: 10

Can you create multiple conference rooms - one for every 20 people? What is the application to have so many owners?

NickJ
NickJ's picture
Joined: 2017/05/04
Points: 20

We're upgrading our legacy Thirdlane 5 / 6 instances, if we need to create a new conference room for each block of 20 that'll mean a change for each of our few hundred tenants.

We're trying to make the change seamless to the clients.

thirdlane
thirdlane's picture
Joined: 2007/02/07
Points: 320

Nick,

How many users do you need to store? Why is this needed for all tenants? Isn't this a bit problematic that so many users "own" the same conference room?

In any case, the problem is that data for conferences is now stored in the database, and for simplicity and access speed conference owners are not stored in a separate table but in the "users" column which has a max width of 255 - and that limits the number of users. We don't usually recommend customers to make changes to the database schema, but if this is urgent, you could alter the conferences table to make the "users" column wider.

Alex Epshteyn
Third Lane Technologies
Multi Tenant Asterisk PBX

NickJ
NickJ's picture
Joined: 2017/05/04
Points: 20

Thanks Alex,
Having so many users "Own" a conference room has never been an issue, but they're used very rarely,
I'll modify the schema & re-add all the users,
Nick