I have 3 questions for call queues:
I'm running asterisk 11.23.0 with Thirdlane communications manager 18.104.22.168. I'm trying to set up a call queue that will report back to the caller in the queue the expected wait time. I have the Announce Hold Time option set to yes and have added the queue option queue_holdtime with a value of yes. The only announcement the queue plays is where the caller is in line, but not the estimated wait time. Is there something I'm missing configuration wise that needs to be set?
Next question - is there a way to report on how long callers were on hold?
Last question - how can I set up a queue callback feature so a caller can press a key to leave the call queue, but not lose their place in line and receives a call back when they are next in line?
Are these possible with the current version of Thirdlane I'm running?
Thanks in advance.