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ramagates's picture
Joined: 2009/01/19
Points: 0

The call coaching feature i couldn't find. Lets say in the call center the supervisor needs to listen to the call between the Agent(staff) and the customer how can i achieve this?

maybe something like the supervisor can dial to agents extension and listen to the conversation

eeman's picture
Joined: 2007/11/06
Points: 290

you want iSymphony, it will let you barge in on calls which invites you and the other 2 legs into a dynamic conference room where you are a muted member.

Erik Smith
Thirdlane/Asterisk Support available