I have recently started looking at Thirdlane and using it a bit. I have a queue but cannot add dynamic members. I have two extensions that are marked as in the call center pool, yet they do not show up. I read that I needed the contact center license, not sure if that is what I have or not, under license it says "Full".
I am not sure where to configure the call center agents to be able to add them as dynamic queue members.