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dbenders
dbenders's picture
Joined: 2007/10/25
Points: 0

Will be very nice to have the feture to create the agents ina queue with groups.

That means that in a queue for example with 3 members, let set up 2 members as group 1 and the 3th in group 2. That means that all the calls will be redirected to the group 1 if there is available agents, and only if there is not available agents, redirect the call to the group 2.

This is easely configurable in asterisk, but if you do it, the PBX manager will rewrite the configuration if there is any new change and you loose the configuration made by hand. That is why I ask for this feature for the next versions of PBX manager.