System Audit
System Audit validates your entire PBX configuration and identifies issues that could affect service quality or indicate configuration errors.
Running an Audit
Navigate to Tools > System Audit in Configuration Manager and click Run Audit. The audit scans all tenants and checks for:
Reference Issues
Objects that reference other objects that no longer exist:
- Inbound routes pointing to deleted users or IVRs
- Hunt groups containing removed extensions
- IVR menu options referencing missing destinations
- Queues with agents that no longer exist
Routing Issues
Configuration problems that could affect call handling:
- Inbound routes without a fallback destination
- Time-based routing without a schedule covering all hours
- Outbound routes with no matching trunk
- IVR menus without a timeout action
Permission Issues
Access control problems:
- Users with permissions that reference deleted roles
- Tenant administrators with invalid permission sets
Audit Results
Results are displayed in a filterable grid showing:
- Tenant - Which tenant the issue belongs to
- Issue Type - Reference, Routing, or Permission
- Object Type - The type of object with the issue (Route, IVR, Queue, etc.)
- Object Name - The specific object
- Description - Details about the issue
Click the edit button on any row to navigate directly to the problematic object for correction.
Filtering Results
Use the filter dropdowns to narrow results:
- Type: All / Reference Issues / Routing Issues
- Addressed: All / Yes / No
- Object Type: Filter by specific entity type
Audit History
Each audit run is stored with its timestamp, total issues found, and who ran it. History is retained for 30 days.
Best Practices
- Run System Audit after major configuration changes (bulk imports, tenant migrations)
- Run it before and after platform updates
- Address reference issues first — they often indicate stale configuration that should be cleaned up
- Use the Change Log alongside audit results to understand when issues were introduced