Day/Night Mode

Day/Night Mode is used for routing of inbound calls based on which “mode” is currently in effect. Modes allow you to change how calls are handled — for example, routing calls to voicemail during lunch or forwarding to an alternate number when the office is closed.

You can change the mode using this screen or by dialing a feature code from your phone.

Permanent Mode

Field	Description
Permanent Mode	Select the default mode for your office from the dropdown (e.g., “Day”, “Night”, “Lunch”). This mode stays active until you change it.
Save Permanent Mode	Click this button to apply your selection as the default mode.

Temporary Override

The temporary override allows you to set a mode that automatically reverts to the permanent mode at a specified time. This is useful for short-term changes like an early closing or a lunch break.

Field	Description
Temporary Override	Select a temporary mode from the dropdown.
Company Timezone	Shows the timezone used for calculating the expiration time, ensuring it aligns with local business hours.
Year / Month / Day / Hour / Minute	Set the date and time when the temporary override should expire and revert to the permanent mode.
Apply	Activate the temporary override with the expiration time you have chosen.
Disable Override	Manually end a running temporary override immediately, before its scheduled expiration time.