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DIDs/Phone Numbers

Phone Numbers

You can create Phone Numbers (DIDs) and then assign them to tenants as required. Once assigned to a tenant they can be used in creation of Inbound Routes or User Extensions, both in Bulk Generator or when creating individual User Extensions.

Existing Phone Numbers are shown in a list, with a selector at the top of the screen that allows you to view all Phone Numbers, Phone Numbers that are assigned to tenants, unassigned Phone Numbers, Phone Numbers assigned to the currently selected tenant, or Phone Numbers in use (assigned to User Extensions, Voice Menus, etc).

To add a range of Phone Numbers, enter them in the "From" and "To" fields, to enter just one Phone Number, enter it in the "From" field, and click "Add Phone Numbers" button. If the "Assign" checkbox is checked, then the added Phone Numbers will also be assigned to the currently selected Tenant.

When adding Phone Numbers, "prepend" field allows adding prefix to a range of Phone Numbers – this can be useful when Phone Numbers may start with 0 or a +.

You can also create Phone Numbers in bulk by uploading a file in CSV format.

To assign (unassigned) Phone Numbers to the currently selected Tenant, select them and click "Assign Selected", to unassign assigned Phone Numbers, select them and click "Unassign Selected". Note that you can not unassign Phone Numbers that are in use - you would have to delete corresponding Inbound Route first.

Phone Numbers can be SMS enabled and used for receiving and sending SMS using Thirdlane Connect.

To make Phone Numbers "SMS enabled" you can select them, select an SMS Gateway from a list of configured SMS Gateways and click "Set SMS Gateway for Selected". Once the phone numbers are "SMS enabled", you can then assign them to users in Inbound SMS Routes.