Skip to main content


This section allows you to create or edit Contact information for the Thirdlane Business Phone System or Thirdlane Multi Tenant users as well as external Contacts. These Contact records are used by PBX dial-by-name directory, and are also accessible in Thirdlane Connect where they can be used for dialing or added to Personal Contacts. Contacts are also used for a “click-to-call” in the legacy User's Portal.

Create/Edit Contact


This screen allows you to enter Contact information. Contacts with basic information (First and Last Name, extension, email) are created automatically when User Extensions are created either one at a time in User Extensions section, or using Bulk Generator. This screen allows adding additional information to existing Contacts and as well as create new records for "external" Contacts.