Contact Center
Contact center, included.
Inbound queues, supervisor tools, recording, and analytics — engineered into the Thirdlane platform, not bolted on. One vendor. One upgrade path. One bill.
Capabilities
Inbound queues
Skills-based routing, callback, priority levels, overflow rules, and time-of-day controls.
Supervisor tools
Real-time wallboards, live agent stats, barge / whisper / monitor, and queue interventions.
Recording & QA
Per-queue recording rules, retention policies, scoring forms, and call review workflows.
Realtime & historical analytics
Live dashboards plus CDR-backed historical reporting; export to BI.
Omnichannel-ready
Voice today; messaging, web chat, and AI handoffs on the same routing fabric.
White-label per tenant
Each customer sees their own branding, SLA, and supervisor experience.
Built-in, not bolted-on
Contact center is part of the platform — same admin, same upgrades, same APIs.
For service providers building a contact-center offering
Service providers and integrators use Thirdlane to launch white-labeled CCaaS without stitching together five vendors. Branding, isolation, and per-tenant analytics are built in.
For UCaaS ProvidersSee contact center in the platform.
Walk through queueing, supervisor tools, recording, and analytics for your scale.