Solutions by Industry
One platform. Vertical-specific configurations.
Thirdlane is a horizontal communications platform — voice, contact center, messaging, AI, and apps — that adapts to the regulatory, operational, and integration requirements of specific industries. The platform stays the same; the configuration, retention policy, integrations, and vertical bundles are where the differences live.
Industries we work in
Healthcare
Per-tenant isolation for HIPAA-aligned configurations. AI providers can be air-gapped via Custom Speech Services so call audio never leaves your perimeter. Recording retention configurable per practice or department. SSO with your identity provider for clinical staff.
Common shapes
- Hospital systems with multiple clinics
- Behavioral and telehealth providers
- Specialty practices on a managed-services contract
Hospitality
Multi-property operators run each hotel as a tenant under one platform — shared dial plan, distinct CLI, per-property numbers. Wakeup calls, room status, and PMS integration via APIs and webhooks. Phones provisioned at scale with per-model templates.
Common shapes
- Hotel groups with mixed property sizes
- Resorts with on-site PBX requirements
- PMS integrators and hospitality MSPs
Financial services
STIR/SHAKEN attestation, configurable recording with policy-based retention, and AI-driven compliance checking against per-tenant rule sets. Built-in CRM for advisor workflows, or integration with Salesforce / HubSpot / Zoho for firms already on those.
Common shapes
- Multi-branch credit unions and community banks
- Advisor and broker-dealer networks
- Insurance agencies and contact-heavy brokerages
Education
Multi-campus districts and university systems run sites as tenants under a single enterprise. Inter-site dialing across campuses, role-based admin, SSO with the campus IDP. Configurable retention and per-campus dial-plan rules.
Common shapes
- K-12 districts with multiple buildings
- Higher-ed systems with several campuses
- EdTech and student-services providers
Multi-site & enterprise
Multi-Site Organizations (Enterprises) group multiple organizations as sites under one umbrella with shared inter-site dialing, unified directory, aggregate call limits, and centralized administration. Trunks scope to all tenants, a specific enterprise, or a single site.
Common shapes
- Franchise and chain operators
- Holding companies with related-but-distinct subsidiaries
- Enterprise IT serving multiple business units
Retail & service businesses
Per-location dial plans on shared infrastructure. Click-to-call from your CRM. SMS and WhatsApp messaging channels for transactional notifications. AI-driven post-call summaries for distributed support teams without the overhead of a separate analytics product.
Common shapes
- Multi-location retailers
- Field-service organizations
- Franchise networks
How Thirdlane gets to these industries
Thirdlane is channel-led — we don’t sell direct to end customers. Industry-specific deployments come from two paths:
Service providers serving these industries
MSPs and UCaaS providers operating Thirdlane build vertical packages on top of the platform — preconfigured tenants, integration bundles, and templated dial-plans for healthcare, hospitality, finance, and other regulated or specialized verticals.
Direct deployment for enterprise IT
For organizations operating their own platform, the dedicated and multi-tenant deployment models give you full control of where data lives, who administers it, and which integrations are wired in.
Don’t see your industry?
Most of our deployments fall outside any single industry label — they’re an MSP’s diverse customer base, an enterprise with mixed business units, or a service provider building a vertical we haven’t named yet. The platform’s shape (multi-tenant isolation, deep APIs, configurable retention, pluggable AI) is what makes vertical specialization practical without forking a separate codebase.
Talk to us about your specific industry and customer base — we’ll either point you at a partner already operating in that space, or walk through how to build the vertical configuration you need on top of the platform.
Discuss your vertical.
Walk through the configuration patterns customers use in your industry — and the deployment model that fits your regulatory and operational posture.