Every feature, in one place.

Single shared platform with logical tenant isolation — not a separate instance per customer. Scales to thousands of tenants.

Every customer gets their own dial plans, extensions, voicemail, recordings, admin scope, and branding. No cross-talk.

Multi-level menus, time conditions, ring groups, announcements. Interactive call-flow diagram with double-click-to-edit and search.

Reusable decision points evaluating schedule or office mode with match/no-match destinations, chainable from IVR, inbound routes, hunt lists.

Tenant-wide fallback when no inbound route matches. Visualized in Call Flow with interactive editing.

Voicemail-to-email, configurable retention, on-demand and policy-based call recording, transcription, and AI summary.

On-demand and scheduled audio conferences. Paging and intercom over the same fabric.

Multi-trunk routing, least-cost routing, automatic failover, regulation-aware patterns.

Country-based normalization with 51 pre-configured plans. Per-user and per-trunk overrides for remote workers and provider quirks.

Caller ID attestation built in for North American compliance.

Session border control bundled — no separate vendor, no separate license.

Full grid, form, filter, and CRUD. Pipeline stages with weighted values, contact and account linking.

Manual selection or live-query criteria (status, source, tag, account, opt-in flags, date ranges).

Per-tenant custom contact, account, and lead fields with dynamic form injection.

Unified chronological view of activities and contact center interactions per contact.

Priorities, due dates, assignees, status workflow, overdue detection.

Bulk outbound WhatsApp and SMS to contact lists with scheduled delivery, timezone-aware time picker, send-time windows, per-contact tracking.

Three-step Upload → Map fields → Review with delimiter auto-detect, header alias mapping, dry-run preview, reusable import templates.

Full CRUD with OpenAPI 3.1 specs and interactive Scalar docs for Contacts, Accounts, Leads, Lists, Custom Fields, Activities, Tasks, Campaigns, Deals.

Summarization, sentiment, categorization, action-item extraction, QA scoring, entity extraction, compliance checking.

AI analysis service provider with automatic model discovery and configurable analysis options per service.

Single Details icon opens a tabbed view: call summary, transcription, action items, sentiment, QA scoring, entity recognition, compliance.

Per-tenant toggle that enables or hides voice messages, dictation, on-device transcription, and the Connect AI settings page across web, desktop, and mobile.

On-device or server-side transcription, with language detection and the ability to feed downstream analytics.

Single sign-on with MFA across Configuration Manager, the User Portal, and Thirdlane Connect on web, desktop, and mobile — one identity, one MFA challenge.

Pre-named integrations for Okta, Azure AD, Google Workspace, Keycloak, Authentik, and Zoho. Plus any other OIDC-compliant identity provider.

Users can sign in to Configuration Manager, User Portal, and Connect with their email address as well as their username.

One-way upgrade that eliminates plaintext password storage, blocks administrator password retrieval, and enforces email-based reset with mandatory change on next login.

Tenant-wide setting for invite-link onboarding (email enforced) or temporary-password mode (force change on first login). Onboarding state column and filter on User Extensions.

TLS for SIP signaling and SRTP for media. End-to-end where supported by endpoints.

Each tenant gets its own role model, audit trail, and policy enforcement.

A/B/C attestation, integrated SBC, and policy-driven anti-spoofing.

Per-tenant audit logs plus a System Audit screen with email validation, missing-email detection, and onboarding-state checks.

Call Reports, Contact Center Reports, CRM Reports, Enterprise Reports — interactive charts, data tables, date controls, drill-down, favorites, scheduled delivery.

Distinguish telephony write credentials from reporting reads. Same MySQL by default, or split to a dedicated host or read replica.

Live queue and agent stats with supervisor tools.

AI-driven sentiment, QA, entity extraction, and compliance scoring on recordings.

Full CRUD for enterprises and sites, plus a shared directory at /api/organization/.

Contacts, Accounts, Leads, Lists, Custom Fields, Activities, Tasks, Campaigns, Deals — with OpenAPI 3.1 + Scalar.

Provisioning, billing, CDRs, tenant administration. Designed for portals and OSS/BSS integration.

Call control, click-to-call, screen pop, event notifications.

Event-driven hooks across the call lifecycle. AMI/AGI for Asterisk-native integrations.

Salesforce, HubSpot, Microsoft Dynamics 365, Zoho, SugarCRM, Zendesk, Freshdesk, Pipedrive — plus thousands more via Zapier.

Freshdesk, Zendesk, ServiceNow integration for click-to-call, screen pop, and ticket logging.

Direct Routing for Teams calling, with Thirdlane providing the carrier-grade SBC and dial plan.

Multi-site cluster deployments with explicit service locations and per-location server assignment.

Servers move through inventory → provisioned → active → maintenance with health-checked transitions.

Explicit server types — management, proxy, and PBX — for clean role separation across the cluster.

Hybrid sync using database replication and file-based markers. Designed for multi-location clusters where every node needs the same source of truth.

Servers catch up on missed changes when reconnecting after a network or maintenance window.

Single screen showing deployment mode, server counts, and cluster health.

Real-time visualization of management ↔ master ↔ worker sync state across the cluster.

Dedicated screen for monitoring cluster synchronization status with command queue view and automatic deduplication of redundant operations.

Map tenants to specific service locations and servers for efficient call processing across regions.

High availability across active/active and active/passive topologies with optional geo-redundancy.