Active Mode

Active Mode lets you change how inbound calls are handled by turning on a mode - a call-handling state such as Day, Night, Lunch, Holiday, or any custom mode your organization defines. When a mode is active, mode-based rules in your inbound routes take precedence over their normal time-based schedules.

Permanent Mode. The mode that stays in effect until you change it. It overrides time-based schedules. Select Follow Schedule to clear it and let your routes follow their normal schedules again.

Temporary Override. Turn on a mode that ends by itself at a time you choose (in your company timezone) - a convenient way to cover a short period without having to remember to switch back. The system automatically reverts to the permanent mode when the override expires; you can also end it early with Disable Override.

You can set the active mode and temporary override here in the User Portal, and also from the Thirdlane Connect app (including on your phone), if you have permission. There is no feature code to dial.