Integrations

Plays well with your stack.

Thirdlane is built around documented APIs, webhooks, and provisioning standards — not screenshots and promises. Connect it to the CRMs, helpdesks, identity providers, and carriers your customers already use.

Browse the platform APIs, or request a demo →

Common integrations

CRM

Click-to-call, screen pop, call logging, and CRM-driven IVR for Salesforce, Zoho, HubSpot, SuiteCRM, Bitrix24, and more.

Microsoft Teams

Add a real PBX, contact center, and SIP carrier connectivity to Microsoft Teams — Direct Routing or app-side integration.

IP Phones

Auto-provisioning for the major desk phone manufacturers (Yealink, Polycom, Grandstream, Snom, Cisco, Fanvil) and softphones.

Zapier & Webhooks

Trigger workflows from calls, queue events, voicemails, and SMS. Connect Thirdlane to thousands of SaaS tools without code.

Helpdesk / ITSM

Freshdesk, Zendesk, ServiceNow — call logging, screen pop, CTI. Bring voice into the ticketing flow.

AI / Transcription

Transcribe, summarize, and analyze conversations. Bring your own AI provider, or use ours.

Need something custom?

Most Thirdlane integrations are built once and reused across customers. If we don’t have an out-of-the-box connector for the system you need, our APIs and partner network make custom work straightforward.

Talk to us

Need a specific integration?

Walk through what is available out of the box and what we can build together.

Request a Demo Contact Sales