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Recorded Calls

This section allows you to view, manage and listen to recorded calls.

Recorded Calls

You can filter recorded calls by the type of objects recorded calls are associated with, a range of dates, destination, and caller id.

Note that the users can only see recorded calls for the tenants they are allowed to manage.

You can listen to a recorded call by clicking "Play" or download the recording to your computer by clicking "Download".
To delete a recorded call, select it using the check box on the left and click "Delete Selected".

Running queries against a large dataset creates high load on the server, so we strongly recommend minimizing record retention with "Keep Recorded calls for" in Tenant or system-wide Preferences where you can also specify "Maximum date range" to limit the date range allowed in records selection in Configuration Manager.