Skip to main content

Voicemail not being sent to email

Posted by JaredBusch on Tue, 10/03/2023

On our PBX (14.1.3.50), welcome emails work, but voicemail emails are not.

User has an email, as the welcome email goes out.
Checkbox is checked for the email notification on new voicemail.
Checkbox is checked to attach the voicemail, also tried unchecked.
Checkbox is unchecked to delete the message.

No email is received, an nothing ever hits the postfix log when I tail it live with `journalctl -u postfix -f`, the last thing I see is a welcome email I just sent to verify that email was configured.


Submitted by JaredBusch on Wed, 10/04/2023 Permalink

Doing more digging, the "other mailbox options" section had "sendvoicemail" as no. I changed it to yes, and the welcome email shows correctly, but no email is sent.

Image removed.

 

Why does that not match the checkboxes above?

 

Submitted by volodya on Thu, 10/12/2023 Permalink

Hello Jared,

Is it a new installation on AlmaLinux 8 or are you still using CentOS 7? Also, as Alex already mention, do you have VM transcription enabled?

I might need to take a closer look at your system. Please send me an email to volodya@thirdlane.com.