Third Lane Announces FreeMetrics, a Free Call Center Metrics Application for Asterisk-Based Call Centers

Fairfax, CA - March 6, 2014

Third Lane Technologies, a pioneer in developing flexible and easy-to-manage Asterisk®-based PBX software for businesses, Internet telephony service providers, and call center operators, announces FreeMetrics, a free Splunk® application that produces charts and reports from Call Detail and Queue Log records generated by Asterisk-based systems such as Thirdlane Call Center, Thirdlane Multi-Tenant PBX, and Thirdlane Business PBX.

Thirdlane FreeMetrics empowers call center managers and PBX administrators with the tools to track and analyze performance metrics and key indicators with the precision necessary for optimizing call center operations. The Splunk server and FreeMetrics application are easy to install and configure, and can analyze Call Detail Records (CDR) and Queue Log data stored in either a database or plain text files.

2014/03/07

Third Lane Technologies Unveils New Generation of Business PBX and Unified Communications Software

San Francisco, CA (PRWEB) October 14, 2013

Third Lane Technologies, an innovator in IP PBX and unified communications solutions for businesses, Internet telephony service providers and call center operators, has debuted the next generation of the company’s product suite. Substantial enhancements to Thirdlane PBX, Thirdlane Multi Tenant PBX and the associated Thirdlane Cloud PBX, and Thirdlane Call Center add a range of new features, improve the user experience and support greater scalability. Whether they are deployed on a customer’s own hardware or in a hosted or cloud environment, all Thirdlane products provide advanced communications features, high availability and ready customization at a very competitive price point.

2013/10/14

Digium® and Third Lane Partner to Deliver Cost-Effective Multi-Tenant PBX Solutions

HUNTSVILLE, Ala. & FAIRFAX, Calif December 10, 2008

HUNTSVILLE, Ala. & FAIRFAX, Calif.--(BUSINESS WIRE)--Digium®, Inc., creator and primary corporate sponsor of the popular Asterisk® open source telephony platform, and Third Lane today announced that Third Lane has become a Digium software partner. The companies have collaborated for years and Third Lane has contributed to the open source Asterisk project sponsored by Digium. Today’s partnership assures enterprise customers as well as Internet service providers (ISPs), Internet telephony service providers (ITSPs) and resellers that Third Lane solutions are fully compatible with unmodified Asterisk and Asterisk Business Edition™.

2008/12/10

Thirdlane PBX 6.0 Simplifies Asterisk Management, Provisioning and Business Process Integration

Thirdlane PBX 6.0 advances Asterisk PBX management to new level of functionality and ease-of-use with multi-site management, CRM integration, real-time conference management and expanded integration and management capabilities.

FAIRFAX, Calif., May 14, 2008

Third Lane Technologies today announced a suite of powerful new capabilities for the Thirdlane PBX software appliance and Thirdlane PBX Manager GUI. The newest version of the company's open management platform for Asterisk, Thirdlane PBX 6.0 adds features for hosted IP-PBX service providers, VARs, and end users.

"Thirdlane PBX is unique because it enhances Asterisk management without limiting its capabilities" says Third Lane's Founder and CEO Alex Epshteyn. "A proven field-tested GUI and new features like multi-site management, CRM integration and enhanced device auto-provisioning make Thirdlane PBX the most mature, feature-rich and flexible system on the market."

2008/05/14

snom Announces Compatibility with Third Lane Thirdlane PBX

Berlin, Germany, San Francisco, CA and Dallas, TX - July 23, 2007

snom technology AG, developer and manufacturer of Voice-over-IP (VoIP) telephones, today announced that its phones are supported by Third Lane Technologies’ Thirdlane PBX, software developed for Asterisk® or Asterisk Business Edition™. As a distributor for both snom and Third Lane, ABP Technology offers customers one-stop shopping for a complete, user-friendly VoIP telephony system.

“Our goal is to make VoIP telephony implementations – regardless of size – as easy as possible for solution providers and end users,” said Alex Epshteyn, president of Third Lane Technologies. “Given the highly configurable, SIP-based nature and various applications available through snom’s phones, they are an ideal match for our Thirdlane PBX. With Third Lane and snom both targeting markets worldwide, this as a great opportunity to open new doors for us while aiding in snom’s expansion efforts as well."

2007/07/23

Thirdlane PBX is going to market via ABP Technology

San Francisco, CA and Dallas, TX - June 25, 2007

Open Source Asterisk PBX is ready for business with latest user interface from Thirdlane. ABP Technology signs multi-year Master Distribution agreement with Thirdlane; a software provider that enhances Asterisk or Asterisk Business Edition to become a user friendly easy to manage PBX.

Alex Epshteyn, President of Thirdlane says “We are delighted that ABP has selected our product to sell and promote it to its reseller partners. ABP is an ideal partner for us because they provide marketing expertise, tech-support and training required to help resellers become successful. For us it’s also great to work with one company that can cover the Asterisk community from Alaska to Argentina like they do.”

2007/06/25

Thirdlane PBX 5.0 is available

Thirdlane PBX 5.0 adds many new features to Thirdlane PBX, including auto-provisioning for popular phone models, and further enhancements to the User Portal and management interfaces.

While the Thirdlane PBX have increased tremendously in power and added functionality in response to customer needs, the UI has remained substantially unchanged.

Thirdlane PBX 5.0 introduces new modern look and feel, hierarchical menus, and user friendly forms.

2007/01/11

Thirdlane PBX 4.3 is available

Thirdlane PBX 4.3 is available. This release extends Thirdlane PBX beyond just an Asterisk management interface and introduces frequently requested end user functionality.
PBX users are now provided with web access to their extensions, profiles, voicemail, call log, call forwarding and other features.

2006/06/20

Outlook 2000 version of Third Lane Outlook Dialer has been released.

Outlook 2000 version of Third Lane Outlook Dialer has been released. Now Outlook Dialer is available both in Outlook 2000 and 2003 versions.

2006/05/04

New version of Third Lane Outlook Dialer for MS Outlook 2003 has been released.

New version of Third Lane Outlook Dialer for MS Outlook 2003 has been released. This version provides users with more control over the number formatting and supports international dialing.

2006/03/19

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