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Transfer directly to voicemail feature code question

Posted by naturopath on Fri, 03/27/2009

Hi:

Ok, the script, tl-transfer-to-voicemail is great but.... There is no option to allow the caller to hear the voicemail message recorded for the extension. All I am able to do is choose pre-recorded prompts. The script instructions state:

Script Description: Used to transfer caller to voicemail.
To use this script you need to set up a feature extension starting with a voicemail transfer prefix then the phone user will transfer a call by transferring to an extension equal to the prefix followed by a mailbox number. Mailbox is determined by stripping the prefix from the tarnsferred to exetnsion.
Options control the initial prompt as follows:
u - "User is unavailable", b - "User is on the phone", s - Skip playing the initial prompt or "Please leave a message" when no option is entered.
Optional operator's extension allows to transfer to operator by pressing 0
Pressing * during prompt enters Voicemail Menu (for message retrieval and other options)

So, is there an option to allow the transferred caller to hear the extensions recorded voicemail message rather than a pre-recorded prompt?

Thanks again,

Larry


Submitted by moshe on Fri, 03/27/2009 Permalink

when you put "u" than the caller hear what it is recorded for the unavailable greeting not a pre-recorded one as well as when you put"b" the caller hears what you have recorded for busy greeting

Submitted by naturopath on Fri, 03/27/2009 Permalink

Hi Guys,

Yes. you are so right. The problem was my road tech never had the client set the voicemail message for his extension :) He said he must have set another person's message by accident. It's been a long day.

Thanks for all the help,

Larry