Topic: Queue timeout [Comments: 3]
ickmund

Wed, 06/02/2010 - 09:33 | Queue timeout

Hi,

I'm in the process of moving my first PBX user over to Thirdlane MTE. I need to set a timeout on a queue and forward the call to an external number if that timeout is reached.

In the current PBX it looks something like this (extensions.conf):
exten => 4003,n,Queue(4003,tr,,,60)
exten => 4003,n,Dial(...)

What would be the best way to do this in Thirdlane? I'm thinking I could create a custom script with options for timeout as well as external number, but I want to explore other ways of doing it more dynamic. Any pointers?

Cheers on a great product,
Magnus

eeman

Thu, 06/03/2010 - 10:39 | huntlist lets you build step

huntlist lets you build step by step procedures including a final script when the other steps fail. You can add chan_local extensions, direct devices, queues, custom commands etc.

Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane Support by BluegrassNet Voice
eeman at bluegrassnetvoice dot com

ickmund

Thu, 06/03/2010 - 13:08 | How to create chan_local extensions?

Thanks Erik, hadn't explored hunt lists. Had this fix idea in my head what they were used for, which obviously was wrong...

chan_local extensions is another thing I haven't found yet. Atm I'm using ringgroups with a single number, that doesn't sound right does it?

eeman

Thu, 06/03/2010 - 22:23 | i use them when calling an

i use them when calling an IAD like an Adtran TA900 ... where people have a main number that 'rolls over' to other numbers in a hunt list.

Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane Support by BluegrassNet Voice
eeman at bluegrassnetvoice dot com