Topic: Permissions Question [Comments: 9]
k3leland

Tue, 07/13/2010 - 10:41 | Permissions Question

Is there a way to allow a tenant administrator to change the name associated with an extension without allowing them access to all the other extension functionality. Particularly I don't want them to be allowed to active call recording.

k3leland

Tue, 07/13/2010 - 17:49 | Under 'Edit Administrator,' I

Under 'Edit Administrator,' I checked 'Can manage User Extensions?' and I unchecked 'Can manage Recorded Calls?' However, when I log in with that Administrator's credentials and navigate to the 'Edit User Extension' page, I see a section titled 'Call Recording' which allows me to enable call recording.

As far as i can tell this section should not be there if I uncheck 'Can manage Recorded Calls?'

k3leland

Tue, 07/13/2010 - 18:35 | Isn't changing the name for

Isn't changing the name for an extension the one basic thing that even simple users would do?
I imaging businesses doing this when employees get hired and fired.
Why would permissions to do such a simple task be tied to managing call recordings?
Is there perhaps another simpler page where the user can perform this task.

k3leland

Tue, 07/13/2010 - 19:32 | The same thing is true about

The same thing is true about the User Portal permissions. I want an administrator to be able to change the name associated with an extension, but not to change the permissions i set for their user portals.

eeman

Tue, 07/13/2010 - 19:40 | right now there is not. It

right now there is not. It does make sense that you should be able to toggle what user portal options even the tenant admin is allowed to set and whether he can alter recorded calls. Call recording can be some of the biggest drain of disk i/o and system resources and can even impact all the calls in use if the load gets too high.

Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane Support by BluegrassNet Voice
eeman at bluegrassnetvoice dot com

k3leland

Tue, 07/13/2010 - 19:50 | You are also able to active

You are also able to active call recording from the Create Queue page.

k3leland

Tue, 07/13/2010 - 20:00 | yeah, until this is done I

yeah, until this is done I don't think I'll be able to let users administer much. I do not intend to use the recording feature at all to eliminate the havoc it can wreak on voice quality.

thirdlane

Thu, 07/15/2010 - 06:34 | setting user portal restrictions

This does make sense - we'll think how to manage the restriction by the global admin. Any suggestion are welcome.

Alex Epshteyn
Third Lane Technologies
Multi-tenant Asterisk PBX

k3leland

Thu, 07/29/2010 - 00:54 | In the mean time is there

In the mean time is there anyway to disable recording system wide? So even if the customer chooses any recording options they will never actually take effect?

thirdlane

Thu, 07/29/2010 - 06:11 | Disabling recording

No, not now, unless you change scripts associated with user extensions which is probably not a good idea.

I agree, permission system may be improved and we will look into this further.

Alex Epshteyn
Third Lane Technologies
Multi-tenant Asterisk PBX