I am trying to find a solution to the following scenario
• A customer works 9am – 5pm Monday to Friday, so we have a Time Based Route for these hours
• They go home early some days, or go for long lunches, so they need to use Night and / or temporary mode for these occasions
We have tried the following
Inbound Route - 12345678, set to time based with 9 - 5pm schedule, where it runs the script tl_reroute with a prefix of 5005
Inbound route - 500512345678, set to operator managed. Day set to hunt list. Night go to voicemail
Watching the asterisk logs, when we ring 12345678, the call is routed via an Outbound route externally, rather than Thirdlane treating it as an internal call as we have 500512345678 listed as a DID.
Any ideas how we can get this scenario working?
Thanks in advance