Direct to Voicemail

They need to transfer the call to *97 + Extension.....preferably a blind transfer.

You can test it by dialing directly to *97 + extension.

Might need to modify your dial complete template in the phone.

but dont do the tl-goto-vm-direct script.. that was something stupid contributed by a member who had no clue how the existing transfer to voicemail script works. There is already a function of tl-transfer-to-vm that will strip digits off the extension pattern. That is first argument of the script. Whereas tl-goto-voicemail-direct statically set the stupid thing at 3. It also made no provisions to deal with zeroing out or hitting * while in VM.

lets assume your customer uses extensions in the 100-199 range and you have a pattern like this setup for the tl-transfer-to-vm script

_71XX

the script is setup so that you can tell it to strip the first digit and use the remaining digits to define the mailbox number. In order to send someone directly to voicemail you would do a blind transfer to 7+extension and complete the blind transfer. The person at that extension will never hear his phone ring as it would really just go directly to voicemail. The reason blind-transfer is preferable is to prevent cutting off the beginning of the greeting to the caller as the process of the attended transfer is being conducted.

Blind Transfer I thought used to be ## then the ext
But that is no longer working.
Do I have to crete a ## feature or what do you suggest?
So woudl the customer have to do ##ext*79 ???

Blind transfer on the handset.....*79 + ext.

There is not a blind transfer option on the handset
can I add a soft button?

if the handset is a quality handset of any value its going to have a blind transfer option.

Polycom
Yealink
snom

these are examples of ones that have a blind transfer option.

The Cisco504g has an option to add a bxfer button.
can thirdlane pass xml to the phone?

what does the xml look like? (dont include the brackets or the forum will strip it out)

im 99% sure you'd put it in the provisioning template.