Topic: Can't receive Faxes with FFA [Comments: 11]
mvarela
Mon, 05/10/2010 - 09:10 | Can't receive Faxes with FFA
Hi,
I have Thirdlane installed with Asterisk 1.6.0.x, and FFA.
It can indeed send faxes, but no receive them
Anytime it tries to receive a fax, I get the same error:
-- Channel 'SIP/xxxxxxx' FAX session '19' is complete, result: 'FAILED' (FAX_NO_FAX), error: 'T1_TIMEOUT', pages: 0, resolution: 'unknown', transfer rate: '2400', remoteSID: ''
Thks in advance





Mon, 05/10/2010 - 23:45 | try changing the codec on
try changing the codec on your trunk to g711 only
Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane Support by BluegrassNet Voice
eeman at bluegrassnetvoice dot com
Tue, 05/11/2010 - 08:20 | This changes de error to:
This changes de error to:
-- Channel 'SIP/xxxxxxxxxxxxxx' FAX session '26' is complete, result: 'FAILED' (FAX_FAILURE_PROTOCOL_ERROR), error: 'REMOTE_DISCONNECT', pages: 0, resolution: 'unknown', transfer rate: '2400', remoteSID: ''
Tue, 05/11/2010 - 09:40 | That was without T.38. With
That was without T.38.
With t.38:
-- Channel 'SIP/xxxxxxxxxxx' FAX session '7' is complete, result: 'FAILED' (FAX_NO_FAX), error: 'T1_TIMEOUT', pages: 0, resolution: 'unknown', transfer rate: '2400', remoteSID: ''
Tue, 05/11/2010 - 14:29 | T.38
We had a similar issue only to find out our sip provider didn't support T.38.
Tue, 05/11/2010 - 14:30 | But then I should be able to
But then I should be able to send faxes at least in G.711, don't I?
Tue, 05/11/2010 - 14:39 | remote disconnect is normally
remote disconnect is normally what you see when your trying to do an in-band (T.30) fax over a codec like g729, you need to verify (via sip show channels) that your call is indeed g711.
Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane Support by BluegrassNet Voice
eeman at bluegrassnetvoice dot com
Tue, 05/11/2010 - 14:42 | Yes, it's g.711. I only allow
Yes, it's g.711. I only allow this codec now. And the output of "sip show channels" confirms it.
Tue, 05/11/2010 - 14:45 | what version of asterisk and
what version of asterisk and what module version of res_fax and res_fax_digium ?
Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane Support by BluegrassNet Voice
eeman at bluegrassnetvoice dot com
Tue, 05/11/2010 - 14:47 | Asterisk
Asterisk 1.6.0.26
res_fax-1.4_1.2.0-x86_32
res_fax-1.6.0.14_1.2.0-x86_32
I have also tried with Asterisk-1.6.1.18
Tue, 05/11/2010 - 14:53 | Sorry it
Sorry it was
res_fax-1.6.0.14_1.2.0-x86_32
res_fax_digium-1.6.0.14_1.2.0-barcelona_32
Tue, 05/11/2010 - 15:08 | well at least you have the
well at least you have the new version of the modules.. so when you open a case with digium they will be able to do a debug...
http://blogs.digium.com/2010/04/21/more-fax-more-features/
the only thing available for you to try on our end is in special_features.include
under [tl-faxreceive-faxopt]
comment out this line
exten => s,n,Set(FAXOPT(ecm)=yes)
to disable ecm which only happens on an in-band fax
Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane Support by BluegrassNet Voice
eeman at bluegrassnetvoice dot com