Topic: Can't receive Faxes with FFA [Comments: 11]
mvarela

Mon, 05/10/2010 - 09:10 | Can't receive Faxes with FFA

Hi,

I have Thirdlane installed with Asterisk 1.6.0.x, and FFA.

It can indeed send faxes, but no receive them

Anytime it tries to receive a fax, I get the same error:

-- Channel 'SIP/xxxxxxx' FAX session '19' is complete, result: 'FAILED' (FAX_NO_FAX), error: 'T1_TIMEOUT', pages: 0, resolution: 'unknown', transfer rate: '2400', remoteSID: ''

Thks in advance

eeman

Mon, 05/10/2010 - 23:45 | try changing the codec on

try changing the codec on your trunk to g711 only

Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane Support by BluegrassNet Voice
eeman at bluegrassnetvoice dot com

mvarela

Tue, 05/11/2010 - 08:20 | This changes de error to:

This changes de error to:

-- Channel 'SIP/xxxxxxxxxxxxxx' FAX session '26' is complete, result: 'FAILED' (FAX_FAILURE_PROTOCOL_ERROR), error: 'REMOTE_DISCONNECT', pages: 0, resolution: 'unknown', transfer rate: '2400', remoteSID: ''

mvarela

Tue, 05/11/2010 - 09:40 | That was without T.38. With

That was without T.38.

With t.38:

-- Channel 'SIP/xxxxxxxxxxx' FAX session '7' is complete, result: 'FAILED' (FAX_NO_FAX), error: 'T1_TIMEOUT', pages: 0, resolution: 'unknown', transfer rate: '2400', remoteSID: ''

ftl001

Tue, 05/11/2010 - 14:29 | T.38

We had a similar issue only to find out our sip provider didn't support T.38.

mvarela

Tue, 05/11/2010 - 14:30 | But then I should be able to

But then I should be able to send faxes at least in G.711, don't I?

eeman

Tue, 05/11/2010 - 14:39 | remote disconnect is normally

remote disconnect is normally what you see when your trying to do an in-band (T.30) fax over a codec like g729, you need to verify (via sip show channels) that your call is indeed g711.

Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane Support by BluegrassNet Voice
eeman at bluegrassnetvoice dot com

mvarela

Tue, 05/11/2010 - 14:42 | Yes, it's g.711. I only allow

Yes, it's g.711. I only allow this codec now. And the output of "sip show channels" confirms it.

eeman

Tue, 05/11/2010 - 14:45 | what version of asterisk and

what version of asterisk and what module version of res_fax and res_fax_digium ?

Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane Support by BluegrassNet Voice
eeman at bluegrassnetvoice dot com

mvarela

Tue, 05/11/2010 - 14:47 | Asterisk

Asterisk 1.6.0.26
res_fax-1.4_1.2.0-x86_32
res_fax-1.6.0.14_1.2.0-x86_32

I have also tried with Asterisk-1.6.1.18

mvarela

Tue, 05/11/2010 - 14:53 | Sorry it

Sorry it was

res_fax-1.6.0.14_1.2.0-x86_32
res_fax_digium-1.6.0.14_1.2.0-barcelona_32

eeman

Tue, 05/11/2010 - 15:08 | well at least you have the

well at least you have the new version of the modules.. so when you open a case with digium they will be able to do a debug...

http://blogs.digium.com/2010/04/21/more-fax-more-features/

the only thing available for you to try on our end is in special_features.include

under [tl-faxreceive-faxopt]

comment out this line

exten => s,n,Set(FAXOPT(ecm)=yes)

to disable ecm which only happens on an in-band fax

Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane Support by BluegrassNet Voice
eeman at bluegrassnetvoice dot com