Need to find a solution so that customers can see active calls, who is on the call, if the call was inbound or outbound, how long the call has been going. Any ideas?
Submitted by stephenkkaye on Wed, 05/09/2012
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Submitted by rfrantik on Wed, 05/09/2012
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Would you mind sharing your solution with the forum? A link to their website maybe?
Thanks much.
I think you are looking for iSymphony.
http://www.getisymphony.com
Good luck.