Product releases, platform updates, and articles from Thirdlane — the white-label communications platform for MSPs, UCaaS providers, and enterprises.https://www.thirdlane.com/https://www.thirdlane.com/blog/whats-new-in-thirdlane-16-1-2-and-16-1-3/https://www.thirdlane.com/blog/whats-new-in-thirdlane-16-1-2-and-16-1-3/A follow-up to the major 16.1.1 release — Thirdlane 16.1.2 and 16.1.3 add Connect Mentions with per-conversation notification levels, multi-provider AI (OpenAI, Google Gemini, Anthropic Claude, or any OpenAI-compatible endpoint), Siri calling on iPhone, faster recording and voicemail playback, and a round of platform and Connect fixes.Fri, 10 Jul 2026 00:00:00 GMTreleaseplatformconnectaihttps://www.thirdlane.com/news/thirdlane-16-1-3/https://www.thirdlane.com/news/thirdlane-16-1-3/Thirdlane 16.1.3 adds Connect Mentions with per-conversation notification levels, multi-provider AI (OpenAI, Google Gemini, Anthropic Claude, or any OpenAI-compatible endpoint) for recording analysis and chat assist, Siri calling on iPhone, and a set of platform and Connect fixes.Fri, 10 Jul 2026 00:00:00 GMTreleasehttps://www.thirdlane.com/blog/you-bought-the-phones-do-you-own-them/https://www.thirdlane.com/blog/you-bought-the-phones-do-you-own-them/Phone provisioning is a quiet source of vendor lock-in. Here's how zero-touch provisioning really works, why it matters who holds the manufacturer account, and what MSPs of any size should ask before choosing a platform.Thu, 02 Jul 2026 00:00:00 GMTMSPProvisioningMigrationUCaaShttps://www.thirdlane.com/news/thirdlane-16-1-2/https://www.thirdlane.com/news/thirdlane-16-1-2/Thirdlane 16.1.2 is a maintenance release — instant recording and voicemail playback with seek, faster Connect load in the browser, more reliable call audio, and fixes to the Special Endpoints API, user creation, and Firefox support in Configuration Manager.Tue, 23 Jun 2026 00:00:00 GMTreleasehttps://www.thirdlane.com/blog/whats-new-in-thirdlane-16-1-1/https://www.thirdlane.com/blog/whats-new-in-thirdlane-16-1-1/A walkthrough of the headline features in Thirdlane 16.1.1 — Omnichannel Contact Center, built-in CRM, AI voice intelligence, WhatsApp Business, Multi-Site Organizations, OIDC SSO, and a refreshed Connect. Now supported on AlmaLinux 10 (and AlmaLinux 8).Mon, 08 Jun 2026 00:00:00 GMTreleaseplatformconnectcontact-centercrmaihttps://www.thirdlane.com/news/new-major-release-of-thirdlane-platform-and-connect-16-1-1-2026-06-08/https://www.thirdlane.com/news/new-major-release-of-thirdlane-platform-and-connect-16-1-1-2026-06-08/Version 16.1.1 is a major release. It introduces the Omnichannel Contact Center, a built-in CRM, AI-powered voice intelligence, WhatsApp Business messaging, Multi-Site Organizations, and a full Reports module — plus customizable branding, OIDC single sign-on, and a refreshed Thirdlane Connect. Now supported on AlmaLinux 10 (and AlmaLinux 8).Mon, 08 Jun 2026 00:00:00 GMTreleasehttps://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-15-1-6-2025-11-10/https://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-15-1-6-2025-11-10/We’re excited to announce the release of Thirdlane Multi-Tenant PBX platform and Thirdlane Connect 15.1.6.Mon, 10 Nov 2025 00:00:00 GMTreleasehttps://www.thirdlane.com/blog/microsoft-teams-and-thirdlane-integration/https://www.thirdlane.com/blog/microsoft-teams-and-thirdlane-integration/Existing or new MS Teams users can benefit from using alternative voice service provider with a Thirdlane system as a gateway. This will allow to use any SIP carrier of your choice with benefits they provide and will add more configuration flexibility.Wed, 05 Nov 2025 00:00:00 GMThttps://www.thirdlane.com/blog/multi-tenant-vs-multi-instance-ultimate-guide-for-msps-and-ucaas-providers/https://www.thirdlane.com/blog/multi-tenant-vs-multi-instance-ultimate-guide-for-msps-and-ucaas-providers/For Managed Service Providers (MSPs) and Unified Communications as a Service (UCaaS) providers, selecting the right platform architecture is critical for growth, efficiency, and profitability. Misleading vendor claims often blur the lines between multi-tenant and multi-instan…Fri, 19 Sep 2025 00:00:00 GMThttps://www.thirdlane.com/blog/how-zero-touch-provisioning-webrtc-and-multi-tenancy-simplify-modern-pbx-deployments/https://www.thirdlane.com/blog/how-zero-touch-provisioning-webrtc-and-multi-tenancy-simplify-modern-pbx-deployments/Deploying business communications has changed dramatically over the past few years. What once required on-site engineers and complex provisioning now needs to scale instantly for remote offices, distributed teams, and MSPs supporting hundreds - or even thousands of tenants. The c…Sat, 06 Sep 2025 00:00:00 GMThttps://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-15-1-5-2025-09-06/https://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-15-1-5-2025-09-06/We’re excited to announce the release of Thirdlane Multi-Tenant PBX platform and Thirdlane Connect 15.1.5.Sat, 06 Sep 2025 00:00:00 GMTreleasehttps://www.thirdlane.com/blog/stirshaken-comes-built-with-thirdlane-multi-tenant-pbx/https://www.thirdlane.com/blog/stirshaken-comes-built-with-thirdlane-multi-tenant-pbx/James Bond had a very specific preference - his martinis were always _shaken, not stirred_. But unlike today’s telecom providers, he wasn’t in the business of fighting spoofed calls or stopping robocallers.Tue, 20 May 2025 00:00:00 GMThttps://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-15-1-4-2025-05-14/https://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-15-1-4-2025-05-14/We’re excited to announce the release of Thirdlane Multi-Tenant PBX and Thirdlane Connect 15.1.4!Wed, 14 May 2025 00:00:00 GMTreleasehttps://www.thirdlane.com/news/new-release-of-thirdlane-connect-15-1-3-2025-03-13/https://www.thirdlane.com/news/new-release-of-thirdlane-connect-15-1-3-2025-03-13/We are happy to announce the release of Thirdlane Connect 15.1.3, which includes various fixes and improvements, addressing call handling, messaging, internal sounds, and the white-label build process.Thu, 13 Mar 2025 00:00:00 GMTreleasehttps://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-15-1-2-2025-03-03/https://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-15-1-2-2025-03-03/We are happy to announce the release of Thirdlane Multi-Tenant PBX Platform 15.1.2 and Thirdlane Connect 15.1.2. This update is available as an upgrade for existing installations and for new installations on AlmaLinux OS 8.Mon, 03 Mar 2025 00:00:00 GMTreleasehttps://www.thirdlane.com/blog/why-multi-tenancy-matters-even-for-smaller-business-phone-systems/https://www.thirdlane.com/blog/why-multi-tenancy-matters-even-for-smaller-business-phone-systems/Future-proofing your PBX system is essential, and multi-tenancy makes it effortless. While your system might currently support only one tenant, business needs evolve. Whether expanding to new locations, adding departments, or serving new clients, the Thirdlane Business Phone Sy…Thu, 30 Jan 2025 00:00:00 GMThttps://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-15-1-1-2025-01-22/https://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-15-1-1-2025-01-22/We’re excited to announce the release of Thirdlane Multi-Tenant PBX Platform 15.1.1!Wed, 22 Jan 2025 00:00:00 GMTreleasehttps://www.thirdlane.com/blog/thirdlane-zapier-integration/https://www.thirdlane.com/blog/thirdlane-zapier-integration/In today’s fast-paced business environment, automation is key to efficiency. By integrating various apps and systems, businesses can streamline their operations, reduce manual work, and focus on what really matters—growing their business. That’s where Thirdlane’s Zapier-based int…Thu, 07 Nov 2024 00:00:00 GMThttps://www.thirdlane.com/blog/guidelines-for-msps-choose-ideal-ucaas-solution/https://www.thirdlane.com/blog/guidelines-for-msps-choose-ideal-ucaas-solution/An ideal UCaaS solution should be scalable, customizable, and cost-effective, catering to the varied needs of a diverse client base. When evaluating UCaaS options, these factors are key considerations. Our in-depth comparisons of Thirdlane Multi Tenant PBXSat, 30 Mar 2024 00:00:00 GMThttps://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-2024-03-20/https://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-2024-03-20/We are happy to announce a new release of Thirdlane Multi Tenant PBX platform 14.3.1 and Thirdlane Connect 14.3.1.Wed, 20 Mar 2024 00:00:00 GMTreleasehttps://www.thirdlane.com/blog/zero-touch-provisioning-for-yealink-fanvil-and-snom-phones-with-thirdlane/https://www.thirdlane.com/blog/zero-touch-provisioning-for-yealink-fanvil-and-snom-phones-with-thirdlane/Zero Touch Provisioning (ZTP) is a game-changer for making device setup smooth and automatic. Let's take a quick look at what you need for Yealink, Snom, and Fanvil phones, with a focus on how Thirdlane makes the whole process simpler.Mon, 05 Feb 2024 00:00:00 GMThttps://www.thirdlane.com/blog/empowering-businesses-thirdlane-solutions-for-small-business-and-enterprise/https://www.thirdlane.com/blog/empowering-businesses-thirdlane-solutions-for-small-business-and-enterprise/In the intricate world of business communication, choosing the right solution is paramount for success. Unveiling the tailored capabilities of Thirdlane, this exploration delves into how Thirdlane's versatile offerings cater to the unique needs of both small businesses and enterp…Sun, 04 Feb 2024 00:00:00 GMThttps://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-2023-11-15/https://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-2023-11-15/We are happy to announce a new release of Thirdlane Multi Tenant PBX platform 14.2.1 and Thirdlane Connect 14.2.1.Wed, 15 Nov 2023 00:00:00 GMTreleasehttps://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-2023-09-03/https://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-2023-09-03/Announcing a new release of Thirdlane Multi Tenant PBX platform 14.1.5 and Thirdlane Connect 14.1.5.Sun, 03 Sep 2023 00:00:00 GMTreleasehttps://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-2023-08-08/https://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-2023-08-08/We are happy to announce a new release of Thirdlane Multi Tenant PBX platform 14.1.3 and Thirdlane Connect 14.1.3.Tue, 08 Aug 2023 00:00:00 GMTreleasehttps://www.thirdlane.com/blog/text-speech-speech-text-technologies-thirdlane/https://www.thirdlane.com/blog/text-speech-speech-text-technologies-thirdlane/Text-to-Speech (TTS) and Speech-to-Text (STT) technologies have become indispensable tools in telephony, particularly in recording voice prompts and transcribing voicemail and recorded calls.Fri, 21 Jul 2023 00:00:00 GMThttps://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-2023-05-24/https://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-2023-05-24/We are happy to announce a new release of Thirdlane Multi Tenant PBX platform 14.1.1 and Thirdlane Connect 14.1.1.Wed, 24 May 2023 00:00:00 GMTreleasehttps://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-2022-12-28/https://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-2022-12-28/We are happy to announce a new release of Thirdlane Multi Tenant PBX platform 12.2.1 and Thirdlane Connect 12.2.1.Wed, 28 Dec 2022 00:00:00 GMTreleasehttps://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-2022-08-22/https://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-2022-08-22/We are happy to announce a new release of Thirdlane Multi Tenant PBX platform 12.1.0 and Thirdlane Connect 12.1.0.Mon, 22 Aug 2022 00:00:00 GMTreleasehttps://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-2022-05-25/https://www.thirdlane.com/news/new-release-of-thirdlane-multi-tenant-pbx-platform-and-thirdlane-connect-2022-05-25/We are happy to announce a new release of Thirdlane Multi Tenant PBX platform 12.0.1 and Thirdlane Connect 12.0.1.Wed, 25 May 2022 00:00:00 GMTreleasehttps://www.thirdlane.com/blog/why-you-should-become-thirdlane-partner/https://www.thirdlane.com/blog/why-you-should-become-thirdlane-partner/We’ve all seen the scenario: you need a package to improve customer interactions. Or maybe a team-based environment to bolster internal collaboration. Maybe it’s something as simple as needing voicemail access from your email. Or text transcription of your email and call recordin…Wed, 13 Apr 2022 00:00:00 GMThttps://www.thirdlane.com/news/new-release-of-thirdlane-platform-and-applications-2021-07-27/https://www.thirdlane.com/news/new-release-of-thirdlane-platform-and-applications-2021-07-27/We are happy to announce a new release of Thirdlane Multi Tenant PBX platform 11.3.1, Thirdlane Business Phone System 11.3.1, and Thirdlane Connect 11.3Tue, 27 Jul 2021 00:00:00 GMTreleasehttps://www.thirdlane.com/blog/google-and-microsoft-office-365-integration-in-thirdlane-connect/https://www.thirdlane.com/blog/google-and-microsoft-office-365-integration-in-thirdlane-connect/Thirdlane Connect allows users to link their Google and Microsoft accounts ( Internet Accounts) to Thirdlane Connect, sign-in without having to enter user id and password, and search in, communicate with, and add associated contacts to Thirdlane Connect.Tue, 08 Jun 2021 00:00:00 GMThttps://www.thirdlane.com/news/new-release-of-thirdlane-platform-and-applications-2021-06-02/https://www.thirdlane.com/news/new-release-of-thirdlane-platform-and-applications-2021-06-02/We are happy to announce a new release of Thirdlane Multi Tenant PBX platform 11.2.1, Thirdlane Business Phone System 11.2.1, and Thirdlane Connect 11.2Wed, 02 Jun 2021 00:00:00 GMTreleasehttps://www.thirdlane.com/news/major-new-release-of-thirdlane-platform-and-applications-2021-03-19/https://www.thirdlane.com/news/major-new-release-of-thirdlane-platform-and-applications-2021-03-19/We are happy to announce a new release of Thirdlane Multi Tenant PBX platform 11.1.3 and Thirdlane Connect 11.1Fri, 19 Mar 2021 00:00:00 GMTreleasehttps://www.thirdlane.com/blog/centos-6-eol-and-centos-8-early-eol/https://www.thirdlane.com/blog/centos-6-eol-and-centos-8-early-eol/Every Linux release reaches its end of life (becomes EOL) at some point.Wed, 17 Mar 2021 00:00:00 GMThttps://www.thirdlane.com/blog/how-to-build-and-configure-stun-and-turn-server/https://www.thirdlane.com/blog/how-to-build-and-configure-stun-and-turn-server/Thirdlane Connect has been tested and works well with Coturn - free open source server that acts as both STUN and TURN servers. You can read about STUN and TURN in this post.Wed, 03 Feb 2021 00:00:00 GMThttps://www.thirdlane.com/blog/nat-stun-turn-and-ice/https://www.thirdlane.com/blog/nat-stun-turn-and-ice/Have you ever had to deal with SIP and NAT issues? How many times you or your customers were frustrated by one way audio? How much time have you spent debugging such cases?Fri, 15 Jan 2021 00:00:00 GMThttps://www.thirdlane.com/news/new-release-of-thirdlane-platform-and-applications-2020-06-01/https://www.thirdlane.com/news/new-release-of-thirdlane-platform-and-applications-2020-06-01/We are happy to announce a new release of Thirdlane Multi Tenant PBX platform 10.1.2 and Thirdlane Connect 10.1Mon, 01 Jun 2020 00:00:00 GMTreleasehttps://www.thirdlane.com/news/new-major-release-of-thirdlane-multi-tenant-pbx-platform-and-applications-2020-05-08/https://www.thirdlane.com/news/new-major-release-of-thirdlane-multi-tenant-pbx-platform-and-applications-2020-05-08/We are happy to announce a new major release of Thirdlane Multi Tenant PBX platform 10.1.1 and Thirdlane Connect 2.5Fri, 08 May 2020 00:00:00 GMTreleasehttps://www.thirdlane.com/news/new-release-of-thirdlane-platform-and-applications-2020-04-02/https://www.thirdlane.com/news/new-release-of-thirdlane-platform-and-applications-2020-04-02/We are happy to announce a new release of Thirdlane Multi Tenant PBX platform 9.1.4 and Thirdlane Connect 2.3.1.Thu, 02 Apr 2020 00:00:00 GMTreleasehttps://www.thirdlane.com/blog/from-a-small-phone-system-to-a-distributed-cluster/https://www.thirdlane.com/blog/from-a-small-phone-system-to-a-distributed-cluster/We are frequently asked about how reliable and scalable Thirdlane platform is, and what types of companies use Thirdlane platform and applications?Fri, 24 Jan 2020 00:00:00 GMThttps://www.thirdlane.com/blog/jabra-headsets-integration-boosts-productivity/https://www.thirdlane.com/blog/jabra-headsets-integration-boosts-productivity/Thirdlane Connect Jabra integration allows to control calls using Jabra headsets and supports the following:Thu, 16 May 2019 00:00:00 GMThttps://www.thirdlane.com/blog/new-release-and-whats-new-in-thirdlane-architecture/https://www.thirdlane.com/blog/new-release-and-whats-new-in-thirdlane-architecture/A major Thirdlane Unified Communications Platform and Thirdlane Connect release focused on stability, reliability, security, and performance - with an easy in-place update to the new architecture.Mon, 10 Dec 2018 00:00:00 GMThttps://www.thirdlane.com/blog/thirdlane-connect-2-1-1-new-features-and-enhancements/https://www.thirdlane.com/blog/thirdlane-connect-2-1-1-new-features-and-enhancements/The latest version of Thirdlane Connect 2.1.1 contains many new long-awaited features as well as various bug fixes and performance improvements.Wed, 05 Dec 2018 00:00:00 GMThttps://www.thirdlane.com/blog/get-up-and-running-with-thirdlane-connect/https://www.thirdlane.com/blog/get-up-and-running-with-thirdlane-connect/This blog post is an an updated version of the original post with the same title, and includes information to reflect the changes introduced in the latest version of our platform and Thirdlane Connect - our unified communication application desig…Tue, 04 Dec 2018 00:00:00 GMThttps://www.thirdlane.com/blog/webrtc-click-to-call-and-webcall-widgets/https://www.thirdlane.com/blog/webrtc-click-to-call-and-webcall-widgets/We agree with Wikipedia that click-to-call (CTC) is actually a misleading name for this technology as it typically refers to a means for web users to ask a website operator to call them, in other words "click-to-call" would be more accurately referred to as "request-a-call".Tue, 04 Apr 2017 00:00:00 GMThttps://www.thirdlane.com/blog/salesforce-and-other-crm-integrations/https://www.thirdlane.com/blog/salesforce-and-other-crm-integrations/Thirdlane Connect allows you to perform basic operations with your CRM, such as importing leads, adding call notes, performing a phone number lookup, etc. Currently, the following CRMs and Service Desk apps are supported: Salesforce, Zoho, Zendesk…Fri, 30 Dec 2016 00:00:00 GMThttps://www.thirdlane.com/blog/google-cloud-messaging-and-thirdlane-connect/https://www.thirdlane.com/blog/google-cloud-messaging-and-thirdlane-connect/Google Cloud Messaging (commonly referred to as GCM, also known as "Push Notifications") is a mobile notification service developed by Google that enables third-party application developers to send notification data or information from developer-run servers to applications that t…Mon, 28 Nov 2016 00:00:00 GMT