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chrisc@accentse...
chrisc@accentservices.com's picture
Joined: 2018/05/07
Points: 0

Hello,

We just stood up our first production Thirdlane MTE system and upon initial testing with some internal beta users it appears voicemail messages are not playing within the Connect desktop or mobile apps. The VM's appear within the app but when you click to play the message nothing happens. We couldn't find any server side settings to manipulate but are still new to the product, any assistance would be helpful.

Thanks,
Chris

mattdarnell
mattdarnell's picture
Joined: 2007/10/25
Points: 10

We have that issue and not being able to listen to recorded calls....you are not alone.

chrisc@accentse...
chrisc@accentservices.com's picture
Joined: 2018/05/07
Points: 0

Thanks for confirming it isn’t just us. I’ve been recently told this will be resolved in the soon to be released software update.

agrunev
agrunev's picture
Joined: 2013/12/05
Points: 30

Hi Chris and Matt,

The issue has been fixed in Thirdlane Connect 2.0.1. Please upgrade if you haven't already.

Andrey Grunev,
Software Engineer at Thirdlane