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acraft
acraft's picture
Joined: 2015/08/31
Points: 0

We've seen Asterisk hang up on incoming voicemails after 30 seconds. This happens intermittently and we can't find a pattern. Our thoughts are the calling number hangs up after not receiving audio for 30 seconds. Has anyone else experienced this issue?

Thanks,

Andrew

acraft
acraft's picture
Joined: 2015/08/31
Points: 0

I haven't received any response on this, does anyone at Thirdlane have any thoughts?

volodya
volodya's picture
Joined: 2017/01/05
Points: 250

Hello,

Sorry for the delay. Would you be able to send a /var/log/asterisk/full log file after this happens to support@thirdlane.com?

Thank you.

acraft
acraft's picture
Joined: 2015/08/31
Points: 0

After some searching online, we found a possible solution by setting "transmit_silence = yes" in asterisk.conf. The issue hasn't happened again since we set that, but time will tell if this actually resolved the issue or not.