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NickJ
NickJ's picture
Joined: 2017/05/04
Points: 20

Not sure if I'm missing something simple here,
I'm attempting to transfer a call to an external destination ( a customer's mobile ) from a Hunt Group,
Is there a way to do this on v8.2.1.1 using the built in scripts?

I've found I can point it at an extension that's forwarding but that's going to take up an Extension licence,

thirdlane
thirdlane's picture
Joined: 2007/02/07
Points: 360

Nick,

To have the option to include external destinations you can enable extension based ring groups (in system preferences) - but the reason it is off by default ( and could be deprecated) is because it could cause problems (like vm response on any destinations, etc) - so we don't generally recommend this.

Alex Epshteyn
Third Lane Technologies
Multi Tenant Asterisk PBX