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dozment
dozment's picture
Joined: 2007/11/20
Points: -10

I have a customer that has several Special Mailboxes for people who don't have a physical phone. Dial-by-Name doesn't work correctly for them. Here is the error message I see.

[May 27 11:35:29] WARNING[21340]: app_directory.c:338 play_mailbox_owner: Can't find extension '365' in context 'local-extensions-WR'. Did you pass the wrong context to Directory?

Looks like Special Mailboxes are in feature_extensions-{tenant} instead of local-extensions-{tenant}. Any way to make them work with dial by name?

eeman
eeman's picture
Joined: 2007/11/06
Points: 280

you could create a full-blown extension despite not having a physical phone. That would give them the ability to take advantage of other user portal features (call blocking, findme-followme,etc). Not having a phone would just speed the process of arriving at voicemail.

Special mailboxes are not even in feature_extensions until you map a feature code to them. I think the intension of a special mailbox is to have a place you deliver general messages to like at the end of a hunt list when no one answers. Or when you press a digit in a queue or IVR to leave a message instead of waiting. I add hidefromdir=yes on all my special mailboxes just to keep them out of the dial by name directory.

Erik Smith
dCAP
Thirdlane/Asterisk Support available
esmith.bgnv@gmail.com

dozment
dozment's picture
Joined: 2007/11/20
Points: -10

That was going to be my work around if it couldn't be done with special mailboxes. I just didn't want to see all of those extensions with no registered phone. Excellent point about the other user features. And, I didn't know about hidefromdir.

Thanks!