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matthewmalk248
matthewmalk248's picture
Joined: 2015/08/09
Points: 30

Hey gang, I need to prefix the CID Name of the call when sending it to a certain Hunt List. This can be done easily when sending to a hunt list from an inbound route, but I'm sending to a hunt list from an IVR, which as far as I can see, doesn't give you the options like CIDName prefix. Has anyone found a safe way of doing this without modding too much or creating a custom hunt list script as a one-off that has the prefix string hard coded into it?

eugene.voityuk
eugene.voityuk's picture
Joined: 2014/01/28
Points: 90

You can create a custom script (simple script with two args) and assign it to feature code, and then from an IVR, you will use that feature code.

matthewmalk248
matthewmalk248's picture
Joined: 2015/08/09
Points: 30

Thanks Eugene! This worked perfectly. I was able to add a caller id name prefix when creating a feature code just like an inbound route, the pointed IVR option to that feature code.