In the connect client we get the message that the office phone is not connected.
I can't get this notice to disappear and the phone is connected to the server.
How can we resolve this issue?
In the connect client we get the message that the office phone is not connected.
I can't get this notice to disappear and the phone is connected to the server.
How can we resolve this issue?
Hello!
What version of Communications Manager and Connect are you currently using?
You can check if prosody service is running.
--Connect--
Client: electron_win32
Version: 2.0.2
Build number: 2020003
Build date: 7/31/2018, 9:47:16 PM
Messaging server version: 0.10.1
Telephony server version: 11.25.3
Platform version: 9.0.2.1
Connect API version: 1.2.1
--yum installed--
thirdlane-connect-downloads.noarch 2.0.2-36.el6
thirdlane-connect-mt.noarch 2.0.2-1.el6
thirdlane-prosody.x86_64 1.0-16.el6
--prosody--
service prosody status
Prosody is running with PID 45097
--pbxmw-mt--
Communications Manager 9.0.2
Do you need any more information?
Hi did you ever get this resolved?
Adrian,
Is Prosody running?
check with
service prosody status
and try restarting with
service prosody restart
Hello,
You should also check if service called "uniserver" is running.