In the connect client we get the message that the office phone is not connected.
I can't get this notice to disappear and the phone is connected to the server.
How can we resolve this issue?
What version of Communications Manager and Connect are you currently using?
You can check if prosody service is running.
Build number: 2020003
Build date: 7/31/2018, 9:47:16 PM
Messaging server version: 0.10.1
Telephony server version: 11.25.3
Platform version: 18.104.22.168
Connect API version: 1.2.1
service prosody status
Prosody is running with PID 45097
Communications Manager 9.0.2
Do you need any more information?