Office phone is not connected | Thirdlane

This post is at: Forum → Unified Communications with Thirdlane Connect

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Last post

2018/09/10 - 3:03pm

cleartalk

Joined: 2010/05/25

Points: 0

In the connect client we get the message that the office phone is not connected.

I can't get this notice to disappear and the phone is connected to the server.

How can we resolve this issue?

2018/09/11 - 6:18pm

volodya

Joined: 2017/01/05

Points: 220

Hello!

What version of Communications Manager and Connect are you currently using?
You can check if prosody service is running.

2018/09/12 - 11:59am

cleartalk

Joined: 2010/05/25

Points: 0

--Connect--
Client: electron_win32
Version: 2.0.2
Build number: 2020003
Build date: 7/31/2018, 9:47:16 PM
Messaging server version: 0.10.1
Telephony server version: 11.25.3
Platform version: 9.0.2.1
Connect API version: 1.2.1

--yum installed--
thirdlane-connect-downloads.noarch 2.0.2-36.el6
thirdlane-connect-mt.noarch 2.0.2-1.el6
thirdlane-prosody.x86_64 1.0-16.el6

--prosody--
service prosody status
Prosody is running with PID 45097

--pbxmw-mt--
Communications Manager 9.0.2

Do you need any more information?

2019/06/21 - 3:38pm

AdrianSimpson

Joined: 2019/03/13

Points: 20

Hi did you ever get this resolved?

2019/06/21 - 11:22pm

(Reply to #4) #5

jakeness

Joined: 2017/02/15

Points: 30

Adrian,

Is Prosody running?

check with
service prosody status
and try restarting with
service prosody restart

2019/06/22 - 5:48pm

volodya

Joined: 2017/01/05

Points: 220

Hello,

You should also check if service called "uniserver" is running.