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IVR previous menu

Posted by Jasril on Fri, 11/11/2011

a dropdown option in the ivr menu for "previous menu" would be a nice feature, cause sometimes i have multiple menus that then branch to the same menu, which needs an option to "go back" which currently to do i need to duplicate the branch menu so i have one for each parent menu, but being able to cut down the number of menus i have would be good


Submitted by eeman on Fri, 11/11/2011 Permalink

we are not going to be able to track previous menus in the dialplan with database storage, that would be a ludicrous load on a system thats trying to do 1000 condurrent calls. the system only cares about the context you are in.

However, some time in the future we hope to switch off macro's and onto GoSub which supports the Return command. This should solve your desires. If you are using STE you technically could use the GoSub command now and Return if you want to manually do this sort of trickery.

Submitted by Jasril on Fri, 11/11/2011 Permalink

thanks for the quick response, well since i am using an MTE i guess i will be waiting for the future then :)