While diagnosing a Queue problem for an end-user, I realized the call in question didn't exist anywhere in the CDR table. I did find it in the asterisk full log, as well as the queue_log and "call_status" tables. The caller did leave a voicemail which is the only reason they knew he called.
This is the first instance that I know of but it is concerning. I can't seem to find any red flags in the full log for the specific call and even see a "CDR updated on SIP/MyTrunk-000a202a" message after the caller pressed "1" in the IVR.
Is there anywhere else I should be looking to see about why this call wasn't recorded? I plan on doing a table check on cdr but was going to wait until after hours.
Any guidance is appreciated!