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AdrianSimpson
AdrianSimpson's picture
Joined: 2019/03/13
Points: 20

Hi All,

i must be missing something really easy here, but i am just trying to achieve when a call goes to a hunt group and is not answered, i just want to forward on to a specified number - do i have to use a dummy forward extension?

Thanks
Adrian

volodya
volodya's picture
Joined: 2017/01/05
Points: 210

Hello Adrian,

You can do that. Or you can create custom script with single line ant text type argument (for required number):
exten => s,1,Goto(from-inside${TL_DASH}${tenant},${ARG1},1)

Please note that if you want to dial external number and save original Caller IDs, you will have to use outbound route with passthrough script.