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twdrew's picture
Joined: 2017/01/21
Points: 0

I have a Hunt list and want them to be able to get collective voicemails and divert all calls when they prompt. I set up an Inbound Route that goes to the Hunt List and then to an extra Extn if not answered. That extra extn has it's own voicemail which works fine but if I divert the Extn the VM still answers. I'm sure there must be a better way.

volodya's picture
Joined: 2017/01/05
Points: 90


It looks like you used tl-goto-voicemail script in Destination on no-answer section of Huntlist configuration and used some extension's VM. If this is a case, any transfer, configured on extension will be ignored. This is because call is being sent directly to the defined VM box, skipping call to extension.

Can you please rephrase descrion of your requirement? I don't understand "... and divert all calls when they prompt." part.

Thank you.