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k3leland
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Joined: 2009/12/18
Points: 0

I am unable to listen to voicemail files through the web page from an iphone browser. There seems to be something about the way get_file.cgi delivers the file that the iphone doesn't like because I was able to listen to the same exact file emailed to my iphone, therefore I know its not the format of the file but instead something else.

k3leland
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Joined: 2009/12/18
Points: 0

webmin-1.500-1
User Portal 2.1.4.78

eeman
eeman's picture
Joined: 2007/11/06
Points: 190

but you do get vm to email right? it plays in your email attachment correct?

Erik Smith
dCAP
Thirdlane/Asterisk Support available
esmith.bgnv@gmail.com

k3leland
k3leland's picture
Joined: 2009/12/18
Points: 0

That is correct. In order to get the attachment to play I had to change voicemail.conf.

I changed the following line from:

format=wav49|gsm|wav

to:

format=wav|gsm|wav49

Apparently the iphone doesn't like the wav49 codec.

k3leland
k3leland's picture
Joined: 2009/12/18
Points: 0

Here is another good link about the codecs:
http://www.trixbox.org/forums/trixbox-forums/trixbox-projects/emailing-v...

However I'm past that. I can listen to the attachments I just can't download them from the user portal web page.

eeman
eeman's picture
Joined: 2007/11/06
Points: 190

not true. I listen to wav49 files in email all the time on an iphone. Maybe safari itself lacks the ability to use the gsm codec (wav49 is gsm encoded wav formatted file). In fact, thats the single format that is attached to the email you listen to. Dont bother with gsm at all, why record every message 3 times taking up so much disk space.

you could try format=wav|wav49

but I always just use wav49 because 1) you need it for the email attachments, and 2) makes no sense to record in wav49 AND a pcm wav format that is 10x the size of the wav49 file.

the only exception is STE installs where recordings are important and I want to preserve audio quality.

Erik Smith
dCAP
Thirdlane/Asterisk Support available
esmith.bgnv@gmail.com

k3leland
k3leland's picture
Joined: 2009/12/18
Points: 0

Yes thank you, that was helpful, I was able to listen to all the attachments that I was having trouble with by using the native iphone mail reader instead of safari.

Can you, or anyone else, download voicemails from the web portal?

eeman
eeman's picture
Joined: 2007/11/06
Points: 190

ive actually never tried.. ill check

Erik Smith
dCAP
Thirdlane/Asterisk Support available
esmith.bgnv@gmail.com

eeman
eeman's picture
Joined: 2007/11/06
Points: 190

didnt work, tl sends the file just fine.. for whatever reason safari thinks its a movie and the movie player rejects the format. Had it handed it off to the correct application (the one your email app sends it to) there wouldnt be a problem. I think the actual problem is with safari mis-identifying the correct app to handle that filetype (microsoft wave gsm encoded)

Erik Smith
dCAP
Thirdlane/Asterisk Support available
esmith.bgnv@gmail.com