On one of our multi-tenant servers (tl versioin: PBX Manager 188.8.131.52 multi-tenant), I am unable to use the thirdlane gui to generate configuration files with BLF or Speed-Dial features for Polycom SpIp SIP-550/650 phones. In the gui, there is a warning " Note that BLF and Speedial buttons require blf_template and speedial_template which may not be available for your phone. " which is true for the Polycom phones.
I could generate the provisioning files on the server directly for these phones. However, we need it to work from the Gui for one of our tenants. Any help is appreciated.