Hi, As many of you are using Asterisk and PBX Manager to run a Call Center, you can note that there is a feature that is very needed and I want to ask here if someone know if it is posible.
Basically in the call center, we want that a call that arrive to a queue, if found an agent idle, send the call to the agent without the need for the agent to take the call. Is that posible?
In the past, I used Avaya PBX and this feature was very usefull and I want to have the same here. It will reduce the time in the queue for the customers and also give us more control over the calls.
Any advice will be welcome.