Call Center Metrics

This section allows you to create reports providing Call Center Metrics helpful in analysis of your Call Center performance.

Call Center Reports

Call Center Metrics

Here you can select the queues, time period, and reporting interval.

The following reports are produced:

  • Calls Summary
  • Calls By Agent
  • Service Level
  • Calls By Queue
  • Transfers
  • Calls Distribution
  • Calls per day of week
  • Calls per hour of day
  • Calls per day
  • Calls per week
  • Calls per month

You can export all the reports in PDF or CSV format.

Call Center Report Samples

Here are a few sample reports.

Calls by Agent

Calls By Agent

Calls Per Day Of Week

Calls Per Day Of Week

Calls Per Hour Of Day

Calls Per Hour Of Day