Skip to main content

Queue timeout

Posted by ickmund on Wed, 06/02/2010

Hi,

I'm in the process of moving my first PBX user over to Thirdlane MTE. I need to set a timeout on a queue and forward the call to an external number if that timeout is reached.

In the current PBX it looks something like this (extensions.conf):
exten => 4003,n,Queue(4003,tr,,,60)
exten => 4003,n,Dial(...)

What would be the best way to do this in Thirdlane? I'm thinking I could create a custom script with options for timeout as well as external number, but I want to explore other ways of doing it more dynamic. Any pointers?

Cheers on a great product,
Magnus


Submitted by eeman on Thu, 06/03/2010 Permalink

huntlist lets you build step by step procedures including a final script when the other steps fail. You can add chan_local extensions, direct devices, queues, custom commands etc.

Submitted by ickmund on Thu, 06/03/2010 Permalink

Thanks Erik, hadn't explored hunt lists. Had this fix idea in my head what they were used for, which obviously was wrong...

chan_local extensions is another thing I haven't found yet. Atm I'm using ringgroups with a single number, that doesn't sound right does it?

Submitted by eeman on Thu, 06/03/2010 Permalink

i use them when calling an IAD like an Adtran TA900 ... where people have a main number that 'rolls over' to other numbers in a hunt list.