Q:
What is Thirdlane Dialer?
A:
Thirdlane Dialer is a desktop application that offers a way to quickly find and dial phone numbers stored on the user's computer using Asterisk PBX. It integrates with Microsoft Outlook (as a toolbar) and Thirdlane PBX Manager.
Q:
Which versions of Outlook are supported?
A:
Outlook 2003 and 2007 on Windows XP or Vista.
Q:
Why is it different from other Asterisk/Outlook dialers?
A:
The main difference is that when used alongside Thirdlane PBX Thirdlane Dialer can use it as a proxy and communicate with Asterisk without using Asterisk Manager Interface. This improves security (provided you use SSL) and makes configuration and license management much easier.
Q:
Is Thirdlane Dialer a soft phone?
A:
No it is not. Thirdlane Dialer can be used with any soft phone or any phone connected to Asterisk PBX.
Q:
Can Thirdlane Dialer be used without Microsoft Outlook?
A:
It can be used to dial phone numbers from Outlook contacts and email but can also be used without Outlook. When tun as a standalone application it appears as a small floating toolbar that allows you to quickly find phone numbers of your contacts (previously loaded in Thirdlane Dialer's database from a .CSV file) and initiate phone calls using your computer.
Q:
Can Thirdlane Dialer be used without Thirdlane PBX and Thirdlane PBX Manager?
A:
It can, but using it alongside Thirdlane PBX adds security, access to User Portal and screen pops.
Q:
How do I load contacts into Thirdlane Dialer?
A:
You can import contact information from Microsoft Outlook or a CSV file.
