Topic: Unable to send fax [Comments: 4]
cbbs70a
Thu, 07/29/2010 - 08:13 | Unable to send fax
I am hoping that someone else has seen this error that I get when trying to send a fax. The error is
"Far end cannot receive at the size of image". I did a Google search on it but all I have is one post that says the error message is the result of the initial negotiation step. Can anyone shed any insight on this?
Thanks
Frank
Thu, 07/29/2010 - 15:18 | is this a T.30 fax over
is this a T.30 fax over directly connected PSTN or is it a SIP fax? If so what is the codec on the trunk?
Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane Support by BluegrassNet Voice
eeman at bluegrassnetvoice dot com
Thu, 07/29/2010 - 15:40 | This is a SIP fax. The codec
This is a SIP fax. The codec is ulaw (the customer is in Canada so I believe that the codec is correct).
Thanks
Frank
Sat, 07/31/2010 - 16:05 | I was able to figure this
I was able to figure this out. The resolution of the fax tiff document must of been out of bounds (I'm not sure what those bounds are though). I lowered the resolution and all is well.
Frank
Sun, 08/01/2010 - 00:47 | might be best to just use pdf
might be best to just use pdf to avoid that problem.
Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane Support by BluegrassNet Voice
eeman at bluegrassnetvoice dot com