Topic: Support: IVR Menus not firing [Comments: 18]
Wed, 05/28/2008 - 10:29 | Support: IVR Menus not firing
I have created my inbound routes correctly and my time based schedules correctly. I know this because if I call during regular business hours, my phone rings... if i call after regular business hours... it does not.
My problem comes two fold
- during business hours... if the phone is not answered, it goes to the extensions voice mail rather than having the IVR message fire
- after business hours... the person phoning just hears it ring and ring (tested for 5 min) without any IVR Attendant picking up
Does anyone have any suggestions as to where I might start in order to get the auto attendant working?
I can post screenshots if need be.