Topic: Send Urgent Voicemails to Email [Comments: 4]
k3leland

Wed, 08/25/2010 - 16:37 | Send Urgent Voicemails to Email

I am trying to configure the following:

When someone is leaving a voicemail message they are given the option to mark it as urgent. If they mark it as urgent an email is sent, otherwise no email is sent.

So far my best option is to have two distinct voicemail boxes preceded by an ivr which allows the user to choose whether they want to leave a voicemail in the "urgent voicemail box" or the "regular voicemail box." This has the disadvantage that the customer has to maintain 2 separate boxes.

Any suggestions would be appreciated.

k3leland

Thu, 08/26/2010 - 01:00 | Forgot to mention this is a

Forgot to mention this is a MTE installation.

Here is a second solution:
Use externnotify and write a script that sends emails conditionally if all of the following are true:
1) context = default-tenantname
2) extension = voicemail box I am interested in
3) most recent message in /var/spool/asterisk/voicemail/tenant/ is in the urgent folder

This has the disadvantage that this script has to be run much more often than it really needs to be.
Specifically it will be run every time a voicemail box is left for any tenant, and anytime anyone checks a voicemail box. This isn't really what this hook is meant for.

k3leland

Thu, 08/26/2010 - 17:21 | We ended up creating a new

We ended up creating a new script in the library called 'mtt-goto-voicemail-urgent-and-email' that takes all of the same arguments of 'tl-goto-voicemail' plus one additional argument: email address. We create the voicemail box normally and all messages that are left in that voicemail box through tl-goto-voicemail will not generate an email alert. In an IVR we conditionally send a user to that voicemail box through our new 'mtt-goto-voicemail-urgent-and-email' script which causes an email to be sent and the message to be marked as urgent.

You would think this is something that eventually will be integrated into asterisk's voicemail system; sending emails conditionally on the urgent flag. We are using this to satisfy feature requests coming from doctors offices.

Anyway here is the code.

mtt-goto-voicemail-urgent-and-email

exten => s,1,Set(MAILBOX=${ARG1})
exten => s,n,Set(OPTIONS=${ARG2})
exten => s,n,Set(OP_EXTEN=${ARG3})
exten => s,n,Set(EMAIL=${ARG4}
exten => s,n,Goto(voicemail-urgent-and-email,s,1)

which goes to a context that we created in extensions.conf:

[voicemail-urgent-and-email]

exten => s,1,VoiceMail(${MAILBOX},U${OPTIONS})

exten => o,1,GotoIf($["${OP_EXTEN}" = ""]?check)
exten => o,n,Set(OPERATOR=${OP_EXTEN})
exten => o,n(check),GotoIf($["${OPERATOR}" != ""]?dial)
exten => o,n,Set(OPERATOR=0)
exten => o,n(dial),Dial(Local/${OPERATOR}@from-inside${TL_DASH}${tenant})

exten => a,1,VoiceMailMain(${ARG1})
exten => a,n,Hangup

exten => h,1,Execif($[ "${VMSTATUS}" = "SUCCESS" ]?System(/usr/local/bin/notifyurgent.rb ${MAILBOX} ${EMAIL}))
exten => h,n,Hangup

which calls the script notifyurgent.rb:

#!/bin/env ruby

require 'net/smtp'

# This script takes 2 parameters
#

message = <<MESSAGE_END
From: Test Ruby Script <donotreply@testing.com>
To: Ken Leland III <test@testing.com>
Subject: Urgent VoiceMail Message

This is a test e-mail message.
MESSAGE_END

Net::SMTP.start('smtp.serverofyourchoice.com') do |smtp|
  smtp.send_message message, 'donotreply@testing.com',
                             'test@testing.com'
end

thirdlane

Thu, 08/26/2010 - 21:51 | urgent email notification

Very nice! This is exactly how PBX Manager is supposed to be extended. FYI, you should put voicemail-urgent-and-email (or any custom code) into user_extensions.include which is untouched during product updates

Alex Epshteyn
Third Lane Technologies
Multi-tenant Asterisk PBX

k3leland

Fri, 08/27/2010 - 11:48 | Great, thanks.

Great, thanks.