Topic: Remote answering phones in a hunt group... [Comments: 3]
IVSCOMM
Thu, 06/03/2010 - 10:31 | Remote answering phones in a hunt group...
If I am a person that is not in a hunt group (ie. a group of three people who are the "operators" for a company)
The people in the hunt group are all away from their desk.
I have been tasked with answering the phones until they return.
A call comes in and rings the group.
I try to answer with *8# but it doesn't work (assume I am tenant within the 60 some range) so I try a directed pickup for a specific extension and it doesn't work.
I think these don't work because technically the individual extension is not ringing only the hunt group is.
Is there a feature code that can pickup a ringing call from a hunt group?
Thu, 06/03/2010 - 22:27 | what you are looking for is
what you are looking for is the ability to assign a PICKUPMARK to that ring group. so that you can use directed call pickup. When you call an extension it sets
exten => s,n,Set(__PICKUPMARK=${MACRO_EXTEN}${TL_DASH}${tenant})
in the macro. Use the custom command in hunt list to set one like
Set(__PICKUPMARK=400-tenantname)
assuming 400 is the feature extension # for that huntlist. That should get your call pickup working on huntlist distributed calls.
Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane Support by BluegrassNet Voice
eeman at bluegrassnetvoice dot com
Thu, 06/03/2010 - 22:28 | i absolutely love that damn
i absolutely love that damn custom option now that we have it.
Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane Support by BluegrassNet Voice
eeman at bluegrassnetvoice dot com
Thu, 06/03/2010 - 22:48 | custom code
I am thinking about adding something like that to the IVR too. Your thoughts?
Alex Epshteyn
Third Lane Technologies
Multi-tenant Asterisk PBX