Queue Log Analyzer
andrewyager

Tue, 08/12/2008 - 17:33 | Queue Log Analyzer

I have a customer who is after a queue log analyzer. They want to know stats such as:
* Calls abandoned
* Average wait time
* Who answers what calls, and the amount of time agents take to answer calls
* Call load distribution by time
Is anyone aware of a good stats package to implement this?

eeman

Wed, 08/13/2008 - 03:31 | theres only one, its a bit

theres only one, its a bit of an eyesore but a complete package. Queuemetrics.

Erik Smith
CTO
BluegrassNet Voice
dCAP

andrewyager

Wed, 08/13/2008 - 08:01 | It's got a nice price tag

It's got a nice price tag too. How do some of the open source implementations of queue stats cut it?

jsturtevant

Sat, 08/16/2008 - 11:57 | I have resold and like

I have resold and like queuemetrics.

I also noticed Nicolas (of FOP) has posted http://www.asternic.org/stats/, I haven't tried yet, but will be trying soon.

amagurie

Sat, 08/16/2008 - 21:09 | We use Asternic and love

We use Asternic and love it.

There is a free version which is good, we brought the commerical version for the realtime capabilities which isn't expensive.