Topic: question about billing [Comments: 3]
trinitel
Sat, 08/28/2010 - 10:01 | question about billing
I've got quite specific question about billing.
Our Thirdlane system is connected to gateway and gateway to SIP provider. We use this gateway (same as lots of you) for billing purposes.
The problem is that if customer use call forward with "Use original caller's Caller ID when forwarding" feature enabled we don't know how to assign this call to correct customer. In CDR we can see original callers caller ID as calling number not the customers DID.
Please advise.
Thanks
Peter
Trinitel Ltd
www.trinitel.co.uk
Sat, 08/28/2010 - 18:42 | On Thirdlane, I prepend all
On Thirdlane, I prepend all my customer's outgoing calls with a customer code like
#####+1NXXNXXXXXX. On the gateway I split the number up, set the accountcode for billing based on the customer code and then process the call.
Chris Norris
Carolina Digital Phone
dCAP
Sun, 08/29/2010 - 02:01 | hey you stole my trick :-) in
hey you stole my trick :-)
in my case the customer code is their main billing TN
btw the new DTH billing uses account code in a different way so outbound calls use accountcode and the inbound calls use accountcode-IN (5025551212-IN) so that it knows the direction of the call.
trinitel - chris is right, you will either need to use the account code trick and tell billing to fall back to accountcode if there is no match, or disable that feature if your billing software cannot adapt.
Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane Support by BluegrassNet Voice
eeman at bluegrassnetvoice dot com
Tue, 08/31/2010 - 20:49 | Great idea! that's exactly
Great idea!
that's exactly what I need, thank you very much!
Peter
Trinitel Ltd
www.trinitel.co.uk